Clark College is currently accepting applications for a full-time, permanent classified Program Coordinator -- Entry Services. This position will work 100% in-person, and the anticipated work schedule will be: 60% for Entry Services in the Welcome Center (Monday-Wednesday), and 40% for Entry Services at the One-Stop Desk (Thursday-Friday). A successful candidate will be self-motivated, able to work independently, have sound problem solving skills and ability to work effectively with a diverse group of populations.   At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.   JOB DUTIES AND RESPONSIBILITES:

• Staff the physical One-Stop desk, located in Gaiser Hall on Thursday and Friday. Greet and welcome students and visitors into the building and campus. 
• Answer tier 1 questions for all Student Affairs departments. If a Tier 2 or 3 question is asked, make the correct referrals to the appropriate people/offices. 
• Assist students with logging into Zoom rooms for department specific assistance, as well as work the Welcome Center zoom room.
• Assist students with scheduling appointments with Student Affairs offices. Check students in for appointments when they arrive on campus, and notify individual/department of students check-in. 
• Assist students through the enrollment process, including applying for admission, walking through the next steps for enrollment, and other general assistance. 
• Take in paperwork and forms and distributing them to the appropriate offices. 
• Create, monitor and track the traffic seen at the One-Stop Desk, including how many students, which departments they are looking for assistance with, and what questions they are asking. 
• Assist with Student Recruitment and Outreach, including coordination of on-campus recruitment events, and representing Entry Services at on-campus events. 
• Assist with and respond to departmental email (shared department inbox). 
• Assist with departmental records and paperwork processing. 
• Enter prospective students into CRM software.
• Assist with departmental social media, and website updates. 
• Perform related duties as required.

POSITION REQUIREMENTS AND COMPETENCIES: Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

• Associate's degree or applicable education/work experience.
• Two (2) years of customer service experience working in an office setting. 
• Experience with Microsoft Office Suite, including Outlook, Excel, Teams, and Zoom.   

JOB READINESS/WORKING CONDITIONS:

Excellent written and oral communication skills to effectively communicate with diverse groups and individuals, both internally and externally. 

Ability to listen and process information, to ask appropriate questions, and acknowledge differences in communication styles. 

Ability to identify issues and offer alternative solutions; interpret policies, procedures and regulations and communicate those effectively. 

Ability to work independently and accomplish duties with limited supervision in a timely manner.

Demonstrated experience in and commitment to social justice and eliminating systemic disparities. 

Work as an effective member of the Entry Services team. 

Provide professional and friendly customer service in the Welcome Center and at the One-Stop Desk in Gaiser Hall.

Ability to understand and carry out oral & written instructions, work in a fast-paced environment and multi-task effectively.

Ability  to sit and work at a compu