Job Summary

Deputy Registrars provide advanced level customer service for Department of Health Vital Records by reviewing and proofreading forms, editing files, and providing detailed, sensitive program information and direction to the public, employees, and other public jurisdictions. Deputy Registrars request & verify identity documentation, and evidence of requestor eligibility as required by law to process applications for birth and death certificates. Our department values our community's diversity and seeks ways to promote equity and inclusion within the organization and with the public. Our department also encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. This is a full time represented hourly position represented by Local 335.

Qualifications

QUALIFICATIONS

• Three to five years of responsible and advanced administrative support experience including the full range of office and support functions; telephone and reception, word processing, spreadsheet and other personal computer applications, filing systems, mail, supplies, budgeting, accounting and others.  In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute.
• Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
• Specialized experience in the area of assignment is highly desirable.  However, this expertise is not required at entry into the classification.
• In some positions, the incumbent may be required to possess or be able to obtain a valid motor vehicle operator's license.

• Some positions require or prefer certain bilingual skills

   

Knowledge of:  general office procedures and practices and of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices.

*Ability to:  *establish and maintain cooperative and effective working relationships; master the more complex department processes, services and functions; operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; effectively guide and assist other employees; evaluate and improve department service delivery through enhancement of procedures, systems, organizational approaches and record keeping; develop and demonstrate effective customer service techniques; communicate effectively both orally and in written form.

Other Necessary Qualifications:

Must be able to respond to public health emergencies or exercises at any time, except while on scheduled vacation or other leave.  In addition, leaves may be cancelled under public health emergencies.

Must protect the privacy and security of protected health information as defined in State and Federal law.

Must adhere to OSHA/WISHA guidelines, including but not limited to t