Job Purpose: Supports channels by understanding and resolving/preventing issues; monitoring and improving channel results. Duties: * Understands channel requirements by exchanging and clarifying issues. * Resolves issues by collecting and analyzing information; investigating and evaluating resolution options; leading solution fulfillment. * Supports channel operations by contributing information and opinion to the development of operating plans. * Monitors channel operations by auditing and evaluating system results; analyzing tracking reports. * Improves quality results by studying, evaluating, and re-negotiating relationships; redesigning processes; implementing changes. * Provides planning and control information by collecting, analyzing, and summarizing channel management data and trends. * Updates job knowledge by participating in educational opportunities. * Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Channel Management, Knowledge of Interactive Marketing, Client Relationships, Sales Planning, Initiative, Market Knowledge, Decision Making, Informing Others, Coordination, Dealing with Complexity, Emphasizing Excellence