JOB TITLE: INSET Family Liaison

PROGRAM: Intensive and Sustained Engagement Team (INSET) REPORTING RELATIONSHIP: INSET Peer Team Leader

RATE: $24.73/hr

SUMMARY of DUTIES:

Position Summary: INSET offers mobile, community-based, flexible and sustained interventions

to support individuals who have frequently faced periods of what has been described as acute

distress, recurrent emergency room visits and hospitalizations, and for whom prior programs of

care and support have been ineffective or harmful. This peer-led, person-first approach looks

beyond assessing an individuals symptoms to address their immediate needs while also

establishing and/or strengthening family and social networks for sustained support to help

participants achieve their specific goals through unique care coordination without traditional

limitations on time and physical space requirements.

The INSET Family Liaison functions as an advocate and offers to support the INSET participant

and/or their family (of choice) if indicated by the participant. The Family Liaison will offer

services such as advocacy, connecting families with services and referral, and one-on-one

support that reflects the rights of self-determination, choice, shared decision-making, and

collaboration from a trauma-informed and culturally curious framework.

SPECIFIC DUTIES AND RESPONSIBILITIES:

1. Establish and maintain contact with chosen families of INSET participants or individuals referred to INSET

2. Support the families in accessing appropriate services based on indicated needs

3. Advocate with and for families, coaching them on shared decision-making

4. Meets with families in person or virtually

5. Support families in strengthening their caregiving skills

6. Guide families in enhancing their natural support system and increasing connections with their community

7. Contact community agencies to explore possibilities for program expansion to better serve the needs of families

8. Use computer applications or other automated systems to document progress and maintain a record of support

9. Other duties assigned as needed

REQUIRED KNOWLEDGE AND SKILLS:

The Family Liaison must have knowledge of mental health diagnosis, suicide assessment, and crisis intervention techniques. The Family Liaison must have knowledge of mental health resources and services and other health, financial, social, recreational cultural, housing and legal advocacy services. Highly organized and self-motivated. Must be able to perform duties in an independent and efficient manner. Must be able to effectively engage clients.
Familiarity with and ability to use an Electronic Health Record system. Must complete all training and steps toward FPA credential and maintain FPA credential. QUALIFICATIONS:

Family Liaison workers must: Be at least 18 years of age. Have a high school diploma or equivalent. 2 years of related work experience or a Bachelors degree in a related field Demonstrate lived experience as a parent or primary caregiver who has navigated multiple child-serving systems on behalf of their child(ren) with social, emotional, developmental, health, and/or behavioral healthcare needs. Holds a NYS Family Peer Advocate (FPA) credential or be eligible to obtain one within the first 6 months of hiring, with the expectation of obtaining the full credential within 18 months of commencing employment Basic Computer knowledge is required. Must be reliable and able to work independently and understand the importance of maintaining confidentiality.
The Family Liaison must have a valid Drivers License and a driving record that is satisfactory to our insurance carrier. The Family Liaison must maintain current New York State Defensive Driving certification.