The Welcome Center Assistant supports the college's overall mission by providing excellent customer service to the college community. The primary duties of the Assistant will be to provide a friendly greeting for all college customers; receive and route telephone calls; efficiently determine the nature of a customer's business and provide requested information in order to forward customers to the appropriate locations; and stay abreast of Wiregrass happenings and activities in order to provide personnel and visitors with the most up to date/correct information. The Assistant may also provide clerical support for Human Resources and Operations; assist with the coordination of special events on campus; assist with student parking decal distribution; assist with college directory updates. Because they are the first contact at the college for most internal and external customers, the successful candidate is expected to have a positive, upbeat demeanor, possess a strong work ethics, including attendance and communication skills, and a desire to promote Wiregrass opportunities to the surrounding community.

Wiregrass Georgia Technical College seeks to recruit, hire, and retain faculty and staff who display a willingness to support students of underrepresented gender and minority groups, as well as students with disabilities. All employees of the college are required to participate fully in the realization of equity in recruitment, enrollment, retention, graduation, and placement of students enrolled or who seek to become enrolled in programs at the college, with a special emphasis on nontraditional program participants.

Reasonable Accommodations Statement:

To perform the duties of this position successfully, the incumbent must have the appropriate work experience, hold the appropriate certification and credentials, and be able to perform each key position duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Please contact

humanresources@wiregrass.edu

to request accommodations.

SUMMARY OF WORKING CONDITIONS

• Equipment Used: Standard office equipment, including multi-line phone.
• Working Conditions: Category III - No foreseen exposure to hazardous chemicals/pathogens. Limited probability of working beyond the normal shift. Travel is rarely required.

MINIMUM QUALIFICATIONS

High School Diploma or equivalent

and

Six (6) months of experience directly related to reception work. Knowledge of multi-line phone system operation and basic computer software are required. Outstanding customer service skills and professionalism are required. Must have the ability to lift 5-10 lbs. and endure prolonged standing and walking. Excellent verbal and written communication skills.

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