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Responsibilities

::: {#win0divHRSSCHWRKDESCR100grp$2} ::: {#win0divHRSSCHPSTDSCDESCRLONG$2} [Typical Allocation of Duties [Supervise and train - 30% Supervise and train a team of employees and student workers to ensure the maintenance, installation, and troubleshooting of all faculty and staff technologies.

Prepare reports and conduct surveys - 20% Provide reporting on response times, conduct surveys for customer service satisfaction, and analyze feedback from customers.

Consulting services - 20% Perform consulting services relating to the feasibility and application of new and existing technology usage in a learning environment.

Maintain lab and classroom systems - 10% Maintain the university's lab and classroom audio-video and/or computer systems. Install, troubleshoot, repair, and update a variety of hardware and software.

Monitor IT infrastructure - 10% Assist in monitoring IT infrastructure with a focus on identifying technology problems relating to classroom and lab instruction.

Train users - 10% Train faculty and staff in the use of laboratory, classroom, and other instructional technology hardware and software systems.

[Supervisor Expectations [Primarily an on-premises position that will lead the Asset Management branch of the Technical Support Services team. This branch is responsible for duties in four broad categories listed below:]{#HRSSCHPSTDSCDESCRLONG$2}]{#HRSSCHPSTDSCDESCRLONG$2}]{#HRSSCHPSTDSCDESCRLONG$2}]{#HRSSCHPSTDSCDESCRLONG$2}

Hardware: Receiving, inventory, warranty replacement, preparation, surplus, etc.

Software: Quotes, renewals, licensing, installation, etc.

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