Supervisor - Patient Access Services - Full Time(1.0FTE) - Evenings

Department: PATIENT ACCESS SERVICES

Job Summary

Reports to and is under the direct supervision of the Manager of Patient Access Services and indirect supervision of the Director of Patient Access Services. Ensures that all personnel under their supervision interviews patients and/or representatives, inputs data required for admission and/or registration and collects copays in such a way as to reflect the most positive and dignified image of the Mohawk Valley Health System.

Core Job Responsibilities

• Ensures and monitors that the EMTALA rule is followed in regards to ED registration not obtaining or asking about insurance information prior to the medical screening process and acuity level assigned.

• Monitors and encourages ED and Admitting staff to ensure all employees are meeting their required copay minimum collection goal.

• Completes or assists with the completion of Annual Employee Evaluations

• Acts as a role model for staff by maintaining professionalism, exceptional customer service, follows departmental and hospital standards and maintains poise during the most difficult of situations.

• As requested by Management, completes other tasks with a positive and cooperative approach, including covering in other areas of PAS

• Communicates clearly and works well with ancillary departments, physicians and co-workers, even during stressful situations

• Administers and documents disciplinary action according to Union and MVHS Human Resources guidelines and ensures each employee file is inclusive of all appropriate documentation.

• Monitors accounts to ensure insurance cards and/or photo ID’s are obtained and scanned correctly into computer systems.

• Ensures that staff is collecting accurate information from the patient, doing follow up on those patients not accessible for initial interview and entering the information correctly into the computer system in a timely manner.

• Ensures that each Registrar is meeting or exceeding their monthly registration QA goals

• Ensures Patient Registrar’s apply patient’s identification bracelets, first verifying spelling of name and accuracy of date of birth.

Education/Experience Requirements

Required:

• High School Diploma or Equivalent

• Two years healthcare related experience

Preferred:

• Associates Degree in Healthcare or Business Field

• One year Supervisory Experience

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 93679

Department PATIENT ACCESS SERVICES

Shift Evenings

Shift Hours Worked 8.00

FTE 1

Work Schedule HRLY NON-UNION-8 HR

Employee Status A1 - Full-Time

Union Non-Union

Pay Range $21 -$30 per hour