Enrollment Operations Assistant

Posting Number S00515

Position Type Full Time

Hours/Schedule Standard Utica University business hours: 8:00am -5:00pm Hours may vary based on operational needs.

Campus Clark City Center, Utica NY

Date Position Available 07/31/2024

Posted Salary 17.00/hour

FLSA Status Non - Exempt

Benefits Eligible Yes

If yes, please select: All Benefits

Position Summary Information

Position Summary

The Enrollment Operations Assistant provides support for the enrollment of on-line undergraduate, on-line graduate, ground undergraduate, ground graduate and international students to the University. This involves daily data hygiene processes to ensure the accuracy and integrity of all ground and on-line undergraduate, graduate and international application records. The incumbent will assist with the management of on-line and ground undergraduate, graduate and international prospects, recruits and applicants through the enrollment funnel using Banner and CRM .

January 1, 2023- Utica University will start a flexwork program designed to give employees a greater work life balance. This flexwork program is an alternative to the standard 8:30 a.m. to 5:00 p.m., Monday through Friday, work schedule. While employees’ salaries, vacation and sick time are based on a full-time (37.5 hours/week) schedule, employees work an abbreviated 32-hour work week, with the flexibility of working either a four-day week or five abbreviated days. Supervisors will work with employees on scheduling to ensure the needs of the department are met.

Location Utica, NY

Application Deadline

Full consideration by:

Open Until Filled No

Major Responsibilities

Process and input into Banner and/or the CRM on-line and ground undergraduate and graduate and international applications, files, and letters.

Prepares on-line and ground undergraduate, graduate and international files for review.

Reviews on-line and ground undergraduate, graduate and international applicant files for completeness and accuracy.

Assist with Foreign Language and English placement review for all undergraduate ground students.

Communicates with incomplete undergraduate ground applicants to encourage submission of documents.

Assists with the review and mailing of undergraduate ground admissions letters.

Safeguards the confidentiality of departmental or office administration by exercising discretion in communicating information to faculty, students and staff when handling departmental records, files, and similar confidential items.

Prepares and/or completes on-line and ground undergraduate, graduate and international admissions folders for review by performing keyboarding which requires accuracy, reviewing the completed documents for completeness and accuracy, and submitting the documents for approval or processing the documents according to established procedures.

Provides required or requested information and/or data for on-line and ground undergraduate, graduate and international applications, internal or external reports and records, retrieving data stored on word processing discs or computer databases, organizing and presenting the information in a usable and understandable format.

Inputs, revises, stores and retrieves on-line and ground undergraduate, graduate and international applicant data, correspondence, tables and similar documents on personal computer equipment.

Provides required or requested documents by operating (or directing/requesting others to provide such documents) photocopier equipment and standard office machines, collating and assembling printed or copied materials such as reports, bulletins, articles, and delivering finished materials as directed.

Assists in effective training on departmental procedures and policies, making appropriate work assignments.

Assists with special projects as necessary.

Contributes to the overall success of the department by performing other essential duties and responsibilities as assigned by the immediate supervisor.

Driving Responsibilities

Travel

Supervises

Education & Experience Qualifications

Associate degree required. Bachelor’s degree preferred.

Experience working in a fast paced office setting.

Must be able to perform multitasking functions.

Working knowledge of Microsoft products such as Word, Excel, and Access required.

Must be able to operate a multi¬line telephone system, photocopier and other standard office machines.

Minimum Skills/Abilities

Effective oral, written, and editing skills are required.

Must have the ability to maintain confidentiality.

Must have a working knowledge of policies and procedures.

Requires independent judgment in carrying out responsibilities.

Applicant Documents Instructions

All positions at Utica University support the University mission and values in part by being active members of an inclusive environment. Please describe in your diversity statement how you would see yourself incorporating this into this role.

In line with the University Affirmative Action Policy, there is no requirement or expectation that a candidate disclose their identity or membership in any protected class or group, either in the diversity statement or in other application documents submitted to the search committee. For additional information on what to provide in your diversity statement please reference the diversity statement guide at the following link: https://www.utica.edu/hr/media/Diversity_Statement_Guide.pdf

Additional information Visa sponsorship is not available for this position

EEO/AA Statement

Utica University is committed to affirmative action, equal opportunity and the diversity of its workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identify or expression, age, domestic violence victim status, status as a protected veteran, or status as a qualified individual with a disability.

Commitment to a Diverse and Inclusive Campus Community

Our community of students, faculty and staff reflect a diversity of experiences, opinions, and cultural backgrounds shaped by biology, society, history, and choice. Our community includes members who are diverse by virtue of their race, ethnicity, gender, sexual orientation, ability, religious and/or spiritual affiliations, and socio-economic status, as well as the number of other ways in which who we are influences how we see the world. Furthermore, we value and celebrate diversity, and this results in a commitment to multiculturalism. We believe that within the community of human persons, all cultures, perspectives, and beliefs about faith, ideals, taste and lifestyles are of equal value. Our diversity deepens our commitment to nurture a multicultural environment in which we engage with others and blend perspectives, to learn about diverse cultures, to explore who we are and where we come from and to accept one another without prejudice. The Utica University Mission and Values Statement includes a commitment to fostering diversity in perspective, background, and experience within an environment that is dedicated to the freedom of expression and the open sharing of ideas.

Commitment to Supporting and Hiring Veterans

Located in the heart of central New York, Utica University is a comprehensive,

independent, private institution founded in 1946 to offer options for

University study to veterans returning from the second world war. More than

seventy years since veterans returned from WWII , this tradition of serving

veterans is still held in high regard here at Utica, and we are proud to

welcome veterans as students and as valued members of our faculty and

professional staff.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• HercJobs.org (HERC Higher Ed Recruitment Consortium)

• HigherEdJobs.com

• InsideHigherEd.com

• Observer Dispatch (Utica OD)-newspaper

• Ithaca Journal

• Personal Referral

• Utica University Website

• Albany Times Union

• Binghamton Press & Sun

• careerbuilders.com

• centralnewyorkhelpwanted.com

• Chronicle.com (Chronicle of Higher Ed website)

• Elmira Star Gazette

• Utica University Online Employment Website

• DiverseEducation.com (Diverse Issues in Higher Education

• Historically Black Colleges and Universities

• Indeed.com

• Current Utica University Employee

• Referred by a Utica University Employee

• Referred by a non Utica University Employee

• Twitter

• LinkedIn-Job Posting

• LinkedIn-Recruited by Utica University HR

• Centralnewyorkhelpwanted.com

• Syracuse Post Standard-newspaper

• Albany Times Union-newspaper

• Facebook

• Job Fair

• Search Firm

• NCAA

• PRISM Network

• HBCU Connect

• DiverseJobs

• Other

• • Please provide more details regarding the source of your referral?

(Open Ended Question)

Applicant Documents

Required Documents

• Resume / Curriculum Vitae

• Cover Letter

• "Contributions to Diversity" Statement

  Optional Documents