$85,000 - $120,000 / year

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

We are looking for a talented technologist to assure high availability and stability of our Vertafore products. The successful candidate must have a can-do attitude and competency in delivering innovative and practical solutions to achieve our technology and business objectives. This position reports up to the Site Reliability Manager.

Core Requirements and Responsibilities:

• Subject Matter Expert on how the applications works, its underlying architecture, and data relationships.

• Address support escalations from Customer Support, Global Command Center and other SaaS Operation teams.

• Debug and correct application configurations, codes, database queries, and data to restore an incident.

• Own root cause analysis.

• Review and implement solution with assurance that permanent resolution is in place.

• Primary resource to resolve complex incident or problem.

• Automate processes and develop product/team performance metrics dashboard.

• Continuous recommend/implement solutions to improve processes and team productivity.

• Collaborate with Global Command Center and other SaaS Operation teams to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience.

• Create and maintain runbooks that outlined development support procedures.

• Participate or lead in assigned projects.

• Communicate solutions effectively to technical and non-technical teams.

• Comply with standard processes and security policies when implementing solutions.

• Be on call as required to respond to the emergency escalation that engagement of development needed.

• Technical mentor to other SRE as required.

Knowledge, Skills and Abilities:

• Minimum of three years in software development uses C#, Angular, JSON, or other relevant programming languages.

• Basic system administration skills. Able to navigate on both Windows and Linux servers.

• Must have great understanding with web engines such as IIS, tomcat or equivalent technology.

• Experience in writing database queries/stored procedures on SQL Server or equivalent database platforms.

• Continuous practicing of software engineering best practices that include Agile methodology.

• A great problem solver by using reverse engineering discipline. Ability to simplify complex issues.

• Great understanding with data centers and cloud infrastructure.

• Experience supporting products in AWS highly desired.

• Fast learner and not afraid of dealing with the unknown. Comfortable to work in a fast tempo environment.

• Great sense of urgency. Ability to meet deadlines.

• Great interpersonal and communication skills.

• Able to comply with processes and procedures.

• Able to maintain professional composure in any situations.

• Exposure to the ITIL framework is highly desired.

• Flexible in working extended hours on occasions or as required.

• Exposure to the insurance industry is desired but not mandatory.

Qualifications:

• BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.

• Minimum of two years as a mid-level Software Engineer with application support background.

Additional Requirements and Details:

• Travel required up to 10% of the time.

• Located and working from an office location.

• Occasional lifting and/or moving up to 10 pounds.

• Frequent repetitive hand and arm movements required to operate a computer.

• Specific vision abilities required by this job include close vision (working on a computer, etc.).

• Frequent sitting and/or standing.

• #LI-Hybrid

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

· Win Together: We work together as one team, showing empathy and respect along the way.

· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

· Say It, Do It: We honor every one of our commitments because integrity is important to us.

· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

· We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.