Job Information
Fusion Risk Management Senior Implementation Consultant (IC 2) in US, United States
The Role
Fusion’s Senior Implementation Consultant plays a key role within our Professional Services team. This role works with clients to analyze, design, and configure supported solutions in the Fusion Framework®, built on the Force.com cloud platform.
This role, which interfaces with clients, project managers, product managers, and developers as you:
Respond to and manage client requests
Translate client business requirements into business process models, data models and platform solutions
Develop expertise with the Force.com platform services including the following activities: Configure custom objects, fields, and page layouts; build workflow and approval processes; build formulas and validation rules; build reports & dashboards; Build Flows and Process Builders; configure user roles, profiles, record sharing, and security setting
Qualifications
Bachelor's degree or higher in Information Systems, Business Administration or a related discipline
3-7 years of relevant experience as defined by the responsibilities listed above, preferably in the SaaS software space
Salesforce App Builder Certification preferred
Experience in a client-facing role
Salesforce.com or Force.com experience
This is not a developer position, but those skills are desired
Knowledge, Skills, and Abilities
Strong technical problem-solving skills, preferably including experience with or coursework in relational database design; logic-based programming; enterprise systems analysis and development; object-oriented programming; SDLC; and QA
Knowledge of financial services or banking is a plus
Professional written and verbal communication skills, with experience communicating with client managers, directors and VPs
Customer support oriented
Ability to be a self-starter, working independently and as part of a team, especially remotely
Responsible for providing best practice recommendations to a client
Responsible for demonstrating transparent client communication to drive to right-fit client solutions
Soft skills to build client rapport relationship while maintaining scope
Provide technical leadership throughout the project
Responsible for translating business requirements to configuration of technical solutions
Must possess critical thinking skills to provide consultative solutions that meet both client business objectives and requirements
Milestones for the First Six Months
In one month, you'll:
Complete all HR-related onboarding requirements
Participate in Fusion New Hire Bootcamp and Industry trainings
Start project work (assignment or shadow)
In three months, you’ll:
Demonstrate consistent use of Fusion tools and procedures
Begin project work with small to medium cases with manager support
Start to work with project manager to contribute and collaborate on larger project scopes
Start delivering system demos to clients with assistance
In six months, you’ll:
Lead system demos to clients with support from your team
Be able to communicate technical information to clients
Begin to build rapport with clients
Independently drive the successful completion of assigned work
Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.