This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12600894 Office Support Associate

Audiology & Speech-Language Pathology Clinic

The University of Illinois Audiology & Speech-Language Pathology Clinic is looking for an Office Support Associate to join their team. The clinic provides skilled speech and hearing related services for all ages in Champaign-Urbana as well as the surrounding areas in the state of Illinois. For more information view the clinic website .

Job Summary

The Office Support Associate is the first point of contact for the Speech & Hearing patients as they arrive at the clinic. Responsibilities include greeting patients and visitors, answering phone calls, scheduling appointments for multiple providers, verifying insurance, accurate billing including processing payments and collecting copayments, maintaining patient records, and assisting with administrative tasks for a fast paced, busy medical clinic.

Duties & Responsibilities

• Patient Interaction and Support - Welcome patients and visitors with a friendly and professional demeanor. - Ensure a warm and inviting atmosphere in the reception area. - Help patients complete necessary forms and paperwork. - Provide clear instructions and assistance to ensure all required information is obtained.
• Appointment and Scheduling Management - Efficiently handle patient check-ins, ensuring all required forms and information are completed and accurate. - Manage patient check-outs, scheduling follow-up appointments as needed. - Answer incoming phone calls promptly and professionally on multi-line phone. - Schedule and confirm patient appointments for multiple providers with varying schedules, managing the clinic\'s calendar. - Respond to inquiries about clinic services, policies, and procedures.
• Financial Transactions - Collect co-payments and other payments from patients. - Process credit card transactions and provide receipts. - Maintain accurate financial billing records and charges and reconcile daily transactions.
• Patient Information Management - Verify and update patient information and insurance details. - Ensure accuracy in data entry to maintain up-to-date patient records. - Manage electronic and paper medical records, ensuring confidentiality and compliance with HIPAA regulations. - File, scan, and fax documents as needed to maintain organized records.
• Communication Coordination - Relay messages between patients and clinicians promptly and accurately. - Ensure effective communication to support patient care and clinic operations. - Other duties as assigned and appropriate for classification.
• Administrative and Operational Support - Maintain professional appearance of front desk and waiting area. - Perform administrative tasks such as filing, data entry, and correspondence. - Monitor and maintain inventory of office supplies. - Place orders for supplies as needed to ensure the clinic is well-equipped. Other administrative duties as assigned.

Additional Physical Demands

This position works at the front desk of clinic environment which is open to the public. This is a multi-tasking position with many distractions throughout the day.

Minimum Qualifications

• High school diploma or equivalent.
• Any one or combination totaling eighteen (18) months from the categories below:
  • College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:
    • 30 semester hours equals one (1) year (12 months)
    • Associate\'s Degree (60 semester hours) equals eighteen months (18 months)
  • Work experience performing office/clerical activi ies, including the use of computer systems.

Preferred Qualifications

Previous experience in a medical office or healthcare setting

Knowledge, Skills and Abilities

• Strong communication skills in order to interact effectively on a day-to-day basis with faculty, staff, students, and other persons.
• Experience using Microsoft Office software and the ability to learn additional systems.
• Knowledge of University business applications including Chrome River, Clinic EMR systems and iBuy, is preferred.
• Willingness to request and/or pursue information and training necessary to fulfill duties and responsibilities is required, even when those resources are external to the University.
• Ability to understand HIPAA laws, policy and practices as well as medical terminology and clinic practices.
• Ability to maintain confidentiality and patient privacy.

*Appointment Information*

This is a 100% full-time Civil Service 0846 - Office Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 4/28/2025. The Collective Bargaining Agreement sets the starting salary at \$18.92/hr. Salary is commensurate with experience. This position is not eligible for