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JOB DESCRIPTION AND POSITION REQUIREMENTS: ARL's Supply Chain Department is looking for aself-disciplined, highly motivated, and customer service-oriented individual for the role of Part-Time IT Support Specialist to provide customer support for the Applied Research Laboratory at the Pennsylvania State University.

ARL/Penn State's purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).

This position will be responsible for new account setup, resolving account issues, and maintaining active user accounts.

You will:

Assist file exchange users with password resets, MFA resets, and new account setup

Assist file exchange users unlock suspended accounts

Add/remove permissions to file exchange share spaces and delete inactive user accounts

Set up new file folder structures as requested by ARL staff

Create group permissions, troubleshoot any file access issues

Investigate application issues, perform cause analysis, and take corrective actions

Perform yearly audits

Create/update documentation and frequently asked questions

Update the user data in the Supply Chain Database; as new suppliers are added, ensure their user information is reflected in Database

Required skills/experience areas include:

Past success in providing ideas in written form for clear comprehension to an audience

Demonstrated ability to work through a difficult problem, using proper steps to define and formulate ideas to reach a solution

Success in an office environment, where various forms of communication and organizational skills were crucial to be effective

Demonstrated ability to exercise discretion

Ability to express yourself and ideas successfully to others in order to provide understanding

Demonstrated organization skills

Preferred skills/experience areas include:

Current secret government security clearance

Your working location will be fully on-site, located in State College, PA.

ARL at Penn State is an integral part of one of the leading research universities in the nation and serves as a University center of excellence in defense science, systems, and technologies with a focus in naval missions and related areas.

You will be subject to a government security investigation, and you must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre-employment drug screen.

ARL is committed to diversity, equity, and inclusion; we believe this is central to our success as a Department of Defense designated University Affiliated Research Center (UARC). We are at our best when we draw on the talents of all parts of society, and our greatest accomplishments are achieved when diverse perspectives are part ofour workforce.

FOR FURTHER INFORMATION on ARL, visit our web site at www.arl.psu.edu

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Secu ity and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

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Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.