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Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Summary

Responsible for assisting to supervise the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.

Essential Functions

• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.

• Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.

• Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team

• Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts

• Completion of administrative responsibilities for the department to include team member schedules, FOH & BOH operational, cleanliness and sanitation checklists 

• Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.

• Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.

• Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.

• Acts as Environmental Health & Safety Team representative for the employees

• Maintains projected labor budgets.  Adjust operations as necessary to budgets, including weekly work schedules.

• Maintain a clean, safe and professional work area.

• Ensure proper hiring, and training content are maintained.

• Ensure the workforce is trained and proficient at operating venues.

• Provide additional support for special events/projects, and venue supervision etc.

• Lead workforce planning, reward and recognition planning, employee events, and employee satisfaction action planning.

• Performs other duties as assigned

Qualifications/Requirements

• High School diploma or GED required

• Minimum 2 years management & food industry experience with multiple large high-volume food service operations and managing a team of 10+ employees.

• Must be available to work on weekends, holidays and nights in varying weather conditions.  

Desired Characteristics

• Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.

• Experienced in Quick Food Service

• Must be able to express ideas clearly and logically and should love to write. Must demonstrate good judgment

• and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind

• Must have excellent written and verbal skills to effectively communicate with all levels of the organization

• Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)

• Strong customer service, interpersonal and organizational skills

• Able to provide creative solutions to guest situations

• Ability to work in a high paced, repetitive teamwork environment

• Theme park experience preferred

• Experience managing in a union environment

• Strong interpersonal and analytical skills

• Quick thinker with the ability to make sound decisions

• Able to manage effectively under deadlines

• Previous experience with creating and managing budgets.

o Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $25.00- $28.00.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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