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Philips Technical Implementation Team Senior Manager in United States of America - Home Based, Massachusetts

**Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips

  • .  Employees may request a reasonable accommodation. 

  • Montana employees are currently excluded from this requirement at this time.** If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

In this role, you have the opportunity to

As the Technical Implementation Team Senior Manager, you will be responsible for managing the day-to-day activities of a national team of Technical Consultants. You will assist, coach, and act as an escalation point for your team of Technical Consultants to ensure the highest level of customer satisfaction. As well, you will work to improve current processes and results.

You are a part of

The Philips Healthcare Informatics team. This group implements and supports Solutions & Services across all EDI businesses while empowering customers to be successful in providing enhanced patient care. Our global presence of multi-disciplinary expert teams, as well as remote support professionals, operate according to the follow-the-sun principle, enabling us to consistently provide the best-in-class service and excellent customer experience. You will report directly to the North America Technical Lead.

You are responsible for

  • Recruiting, training, mentoring, coaching, and retention of high-performing employees.

  • Managing the day-to-day performance of a given national team.

  • Overseeing, assisting, and managing all escalated technical usage and training issues.

  • Assigning new and existing customers and projects across the team, to ensure a balanced workload across the Technical Consultant team.

  • Providing feedback and guidance on implementation projects at customer sites.

  • Reviewing, redefining, and improving all current training content, policies, procedures, systems, and reports.

  • Ensuring sustainable employee transition plans are in place.

  • Maintaining and/or developing key performance indicators to track the effectiveness of your team.

  • Set departmental goals and objectives for the team.

To succeed in this role, you should have the following skills and experience

  • 2 + years of management experience of technical resources preferably in the healthcare industry

  • Demonstrated ability to work in a matrixed environment

  • Demonstrated ability to hold people accountable to processes and SOPs

  • Knowledge of medical imaging systems, devices, and typical usage.

  • Experience with large scale, multi-year project implementations (preferred)

  • Experience in the medical industry (preferred)

  • Bachelor’s degree (preferred)

  • Ability to travel, primarily air travel, up to 40% required

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you. Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to, ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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No Sponsorship offered:

"US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa."

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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