Company Overview:

Interstate Air Conditioning & Heating employs a staff of over 75, including field technicians, project managers,estimators, and administrators. Our firm offers a complete rang of Commercial HVAC services throughout New York & New Jersey.

Job Summary:

It is the responsibility of the office administrator to answer phones, assist service manager & field technicians with all different service related functions.

Responsibilities and Duties:

• Answer the phone quickly and professionally.

• Be familiar with our company, products, and services so many questions can be answered without consulting others.

• Communicate clearly, precisely, and in a friendly manner Take and deliver messages as appropriate.

• Ensure messages are received and follow up is appropriate.

• Call customers to schedule service and maintenance appointments.

• Call supplies and vendors for pricing on parts.

• Provide sufficient knowledge, skills, training, and information to achieve peak performance, continuous improvement, and a positive, productive work environment consistent with company goals and objectives.

• Understand the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.

• Provide all necessary information to field technicians.

• Organize On-Call schedule for technicians. "Time Stamp" field technicians for dispatch, arrival and completed times in the computer system; verity vehicle tracking.

• Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.

• Perform other duties as assigned.

Qualifications:

• Minimum Associates Degree

• Proficient with MS Word and Excel

• Eye for detail, accuracy is imperative

• Able to meet deadlines

• Excellent oral and written communication skills

• Excellent organizational and analytical skills

• Ability to be an effective team member and display initiative

We are proud to offer:

• Competitive Salary

• Incentives

• Excellent Training Programs

• PTO

• Medical

• 401K

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