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Position Summary:

This position is responsible for assisting with the management of the operational, fiscal, and personnel activities of the Event Security and Usher staff during events including overseeing the staffing, scheduling, development, and day-to-day activities.

Primary Duties and Responsibilities: includes but not limited to:

• Oversees the day-to-day operations, makes daily operating decisions and assigns tasks to staff

• Assists with hiring, training, evaluating, and supervising on-call supervisors

• Works closely with the Supports Operations department in the weekly scheduling for ushers/ticket takers

• Creates work assignments and schedules that maximize shift production and labor efficiency

• Delivers department new hire orientation and completes departmental training and performance appraisals

• Conducts event pre-shift meetings to communicate important safety measurements

• Assists in reviewing current operations, policies, SOP’s, SPP’s, and recommends ways to streamline operations

• Responsible for submitting an end-of-event shift report to the Security Events & Transportation Manager

Secondary Duties and Responsibilities:

• Responsible for shift scheduling including work assignments, training, employee breaks, overtime assignments, back-up for absent employees, work trades and shift rotations

• Determines shift operating methods, structures and procedures consistent with goals established by the Security department and other related departments

• Assists with resolving employee conflicts and issues

• Assists Supporting Department Management teams during property events in supervisory roles as assigned

• Responds to and follows-up with guest issues and special requests

• Assists with compiling detailed records of each show

• Ensures that all alcohol laws and regulations are followed and enforced, including intoxication, underage drinking and refusing of service

• Supervises the Security Events & Operations staff and assists with planning the security and ushering needs for all entertainment venues Including cross training team members to work both areas

• Works with tour personnel to meet the specific needs for all entertainers performing at Mohegan Sun

• Maintains the safety and security of guests, performers and tour personnel throughout the property

• Acts as an escort for entertainers, VIPs and dignitaries

• Coordinates with Mohegan Tribal Police with incidents, investigations and resolving issues, as needed

• Supervises safety checks for We Care at entrances

• Investigates incidents and documents using the Security Reports Writing system, ensuring accuracy and detail

• Oversees all aspects of guest entry & seating for all venues

• Works in conjunction with the box office for re-seats and displacements due to unforeseen obstructions

• Coordinates with Entertainment Production management for special assignments including re-numbering and seat layouts

Minimum Education and Qualifications:

• High School Diploma or equivalent

• Three years of experience in personnel staffing and scheduling, shift supervision and operational planning

• Two years of experience as a venue Supervisor or equivalent

• Must be highly organized and detail-oriented

• Intermediate knowledge of Word, Excel and Outlook

• Ability to work events and communicate with multiple departments at all levels

• Must be capable of interacting with the public in a highly professional manner, including public speaking

Competencies: Incumbent will master the following competencies while in this position:

• Excellent written and verbal communication skills

• Excellent organizational and multi-tasking skills

• Strong listening and conflict resolution skills

• Ability to develop, coach, counsel and train Event Representatives

• Ability to work with multiple departments and all levels of management to produce efficient labor utilization

Training Requirements:

• Must complete all appropriate Human Resources Supervisor Training classes

• Understanding of the software and systems used by the VIP and Players Club departments

• Intermediate knowledge of Mohegan Sun’s Time & Attendance and Payroll Systems and Manager Self Service systems

• Knowledge of various department policies and procedures

• SMART Alcohol Awareness

Physical Demands and Work Environment:

• Office work environment

• Must be able to work in a high energy environment with smoke, loud noises and low lighting

• Must be able to sit in front of a computer for extended periods of time

• Must be able to walk, stand, sit, bend and stretch for extended periods of time

• Must be able to lift up to 50 lbs.

• Must be able to work various shifts and flexible hours, including weekends and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

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Work Shift:

Regular

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.