Position Title

Small Animal Medical Receptionist

Status

Full Time

Job Summary

Reposted-Title changed from Veterinary Hospital Receptionist to Small Animal Medical Receptionist

Greet clients with a positive and friendly attitude and professionalism at all times in this job capacity. Process clients pets for admission into and discharge out of TU-

VTH.

Essential Job Duties

• Greet clients with a positive and friendly attitude and professionalism at al] times in this job capacity
• Abide by the protocols and policies as defined by the American Animal Hospital Association within its definition of a Veterinary Client Representative
• Process clients pets for admission into and discharge out of TU- VTH
• Answer telephone, relay messages relative to the clinical area.
• Duplicate, fax, xerox, and collate materials as needed.
• Maintain internal communications, work flow, and patient care
• Ensure all referral veterinary records have been added to the medical record
• Ensure all send out laboratory results have been added to the medical record o Obtain records and results by accessing external systems Type/input office related materials.
• Code and file case records for the VTH(small animal, large animal and ambulatory clinics)
• Complete assigned duties and reception check-lists during shift
• Accept payments and deposits from clients.
• Assist coworkers during busy hours.
• Attentive to clients needs to ensure satisfaction.

Qualifications (Education, Experience and Specialized Training)

• High school graduate
• Experience working in a veterinary or medical practice or at least one year of experience in a customer service environment

Physical Demands

• Ability to operate standard office equipment
• Ability to walk short distances
• Ability to view a computer terminal; extensive reading

Skills and Attributes

Skills:

• Excellent customer service skills
• Good communication skills
• Verbal skills needed for telephone and person-to-person interactions
• Literacy skills needed for understanding of documents created and used
• Good computer skills and demonstrate experience with operating standard office equipment
• Dependable and capable of following instructions

Ability to:

• Work within a team and perform with minimum supervision
• Communicate and work well with a diverse population
• Deal with the public in a tactful and courteous manner
• Plan, organize, and coordinate
• Multitask as well as ability to set and change priorities in a fast-paced, high-pressure environment while maintaining a positive attitude
• Set priorities and solve problems

Posting Detail Information

Posting Number

S643

Will this position required travel?

No

Will this position required night, weekend, and after hour work?

Yes

Will this positon be supported using grants or contract funding?

Yes

Number of Vacancies

1

Desired Start Date

Position End Date (if temporary)

Open Date

10/18/2024

Close Date

Open Until Filled

Yes

Special Instructions Summary

Each applicant, including all current employees, must complete and submit the following documents:

• Tuskegee University employment application
• Cover Letter
• Resume/CV
• Recommendation letters
• Copies of unofficial transcripts.

Please note that official transcripts(s) will be required upon hire