MCA, your trusted advisor for wireless communications, data, and security services is seeking a Service Manager I for our Tuscaloosa, AL location to support our growing MSS division.

Two-way radios are the go-to technology for enterprises around the world; connecting people wherever they need clear, instant, and reliable communications.

As you bring customers through their journey with MCA, you will have the opportunity to win, exceed quota, and grow with the full backing of our extensive customer service organization and technical support resources. There is no better opportunity for sales hunters to jump into this fast-growing environment and take advantage of our expanding solution set and potential customers. We are looking for the best B2B salespeople who know how to be the customer’s trusted adviser and as a result, take full advantage of the un-capped sales commission plan!

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL DO:

• Scheduling multiple projects with daily business and driving WIP completion with oversight.

• Creating high team morale.

• Providing frequent and effective feedback.

• Working with GM/VP, as well as direct reports professionally and efficiently.

• Advocating for MCA safety vision/goals.

WHAT YOU BRING TO THE TEAM:

• Minimum 3 years, average of 5 years

• Manages recurring maintenance of $100 - $800K.

• Ability to manage mid to large projects.

• Drives all contract renewals.

• Negotiates some renewals without assistance.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS:

Approx 25% travel, some overnight will be expected.

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.  

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions .

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

#LI-MC1#