The Operations Manager is responsible for the 24/7 operations for the hospital medicine groups Jefferson Health. These groups consist of a total of approximately 115 physicians and advanced practice providers with about 5 direct and indirect support staff. This individual collaborates with the Associate Administrator and Hospital Medicine Shared Clinical Services Lead to develop and implement a departmental strategic and operational plan that is in line with Enterprise and Regional needs. The Operations Manager is responsible for ensuring all systems operate smoothly and align with divisional and enterprise organizational goals (Finance amp; Operations, Quality amp; Safety, People, Service, and Growth). They are responsible for all administrative functions within the department, including financial budgeting and planning, contract management, daily operations (physician and APP scheduling), operational and strategic planning, KPI management, project management, and real-time issue resolution. The role will also manage the emerging Jefferson Addiction Medicine Consult Service which is an interdisciplinary service led by Hospital Medicine. All of this work will involve the operations manager coordinating with other departments where needed to advance Divisional goals or solve issues related to Hospital Medicine at Center City and Methodist.

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Maximize the efficiency of all business and operations procedures
• Establish key performance indictors (KPIs) and conduct quality assessments. Develop, prepare and maintain departmental scorecards
• Reviews, analyzes and performs monthly reconciliation of all financial statements and accounts in the department. Review monthly statements in collaboration with the Divisionrsquo;s financial analyst. Analyze and report variances to budget and prior year, as applicable. Identify expense trends. Provide summary data to department leadership on a regular basis
• Prepares forecasts and analyses, staffing models, reconciliations and other related tasks. Responds to budget variances on an ongoing basis, and works with various departments throughout the health system to address any issues
• Assist in preparation and analysis of provider productivity such as inpatient visits, billing levels, and census. Develop worksheets and graphs for distribution to practice physicians and department leadership
• Provide assistance to senior management on developing and implementing specific programs, products, services, and budgets
• Coordinate with the HR department to ensure hiring plans meet business needs
• Coordinates with physician contracting and compensation to ensure physician contracts are accurate
• Interface with the Epic@Jeff Analysts and ISamp;T Team to ensure timely onboarding and resolution of issues
• Collaborate with Divisional, Departmental, and Enterprise leadership to identify process improvement strategies, improve care coordination, enhance patient safety and quality, and drive the right setting of care
• Serve as the Project Manager for performance improvement initiatives related to division/department operations. Facilitate project meetings, develop project schedules, engage key stakeholders, and identify metrics that will determine success. Ensure projects remain on schedule
• In collaboration with leadership, develops quality and performance criteria and metrics for specific departmental initiatives
• Develop and maintain new policies and procedures relative to department operations

Bachelors in healthcare or business related field, 5-10 years of experience in quality, process improvement, finance, and/or change management

OR

MBA, MHA, MBA, MSN, or other related degree,3-5 years in Healthcare management OR completion of an Administrative Residency/ Fellowship,1-2 years: Quality, Process Improvement, and Change Management

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jeffersonrsquo;s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow#39;s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educashy;tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, p regnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

As an employer, the Jefferson Enterprise maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.