Position Summary

We are seeking a dedicated and detail-oriented Call Center Representative to join our team on a temporary contract basis. This role is pivotal in providing exceptional customer service and serving as the first point of contact for callers. The ideal candidate will effectively address inquiries, resolve issues, and guide callers through appropriate company processes, ensuring a seamless and professional experience.

Key Responsibilities

• Serve as the primary point of contact for incoming calls, promptly addressing inquiries and providing resolutions in a professional and courteous manner.

• Communicate company policies and procedures regarding cancellations, transfers, business submissions, and claims with clarity and precision.

• Calculate and provide accurate cancellation refund percentages based on caller-provided information.

• Process and distribute replacement contracts and registration pages upon request.

• Maintain accurate records of call interactions and follow up as necessary to ensure customer satisfaction.

Core Competencies

• Exceptional ability to remain calm and professional in high-pressure situations.

• Excellent verbal and written communication skills, with a focus on delivering positive and clear interactions.

• Strong organizational skills and attention to detail.

• Proficiency in Microsoft Office Suite or similar software, with the ability to quickly learn and adapt to new tools.

Qualifications

• High school diploma or GED required; additional education or certifications in customer service is a plus.

• Minimum of two years of customer service experience, preferably in a high-volume call center environment.

• Proven ability to handle complex customer interactions with empathy and efficiency.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.