This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13101356

We are seeking a customer focused and collaborative Customer Service Clerk that will be responsible for performing basic accounting tasks and clerical work related to customer requests. A Customer Service Clerk supports various account functions daily. This position may also handle inbound customer service calls when the call volume is high.

• In office work schedule
• Must live in a one-hour radius of Topeka
• Paid Time Off after probationary period of 180 days!
• 100% Paid training!
• Guaranteed fulltime hours!
• No weekends!
• And this is just to name a few!

You will coordinate and/or perform duties related to monitoring, researching, and/or resolving customer account issues and requests.\ Research and resolve Corporation Commission, Better Business Bureau, and other inquiries and complex problems related to customer accounts.\ Responsibilities may include general office duties, electronic and paper database management, special projects, billing issues, account adjustments, and outbound calls concerning customer accounts or inquiries.\ Resolve service order exceptions, billing exceptions, meter inventory issues and meter reading exceptions in a timely manner as required by the Audit and Control Department.\ Compile, prepare, and/or verify correspondence, customer information, and reports including but not limited to:

• Adjustment memos
• Service orders
• Budgets
• Billing adjustments
• Account Research & Breakdowns
• Special project assignment
• Identity theft
• Bankruptcies
• Letters of credit (irrevocable and regular)
• Trusts and Power of Attorney
• Surety bonds
• Customer accounting forms

Good social skills with a focus on customer satisfaction\ Ability to effectively communicate in a respectful and assertive manner\ Polished phone demeanor, tone and etiquette is required\ Ability to perform in a demanding and changing work environment Ability to multi-task, including interacting with customers while simultaneously documenting calls\ Maintain and promote a positive attitude while meeting productivity goals\ Comfortable working with computers and web-based applications\ Strong organization and time management\ Accurate typing\ Excellent verbal and written communication\ Possess skills to research and problem solve to resolution\ Previous experience in a customer service-oriented role preferred\ Must be 18+ years of age\ High school diploma or equivalent required\ Must be able to work any shifts between the hours of 7am-5pm Monday Friday, and be available to work overtime as needed\ Must pass a pre-employment background check and drug screen\ Complete a 180-day probationary period\ \