Job Summary

Please note this position is open until filled; however, to ensure consideration applications should be received by January 24, 2025 at 4:30p.m. The Senior Housing Program Manager is responsible for supervising a team that administers the Housing Choice Voucher Program, which includes determining program eligibility and calculating Housing Assistance Payments. The ideal candidate will bring outstanding customer service skills and the desire to serve a diverse group of internal and external stakeholders and partners. The Senior Housing Program Manager leads a team working in a fast paced environment with a high volume of work. The ability to motivate and encourage staff to provide the greatest level of customer service is essential.  Interacting with a diverse population in a variety of situations will be key for the successful candidate. This is an excellent opportunity for someone who thrives in a fast paced environment, enjoys working with diverse customers and is committed to the highest standards in public service.    As one of several Senior Housing Program Managers, the candidate will serve as a member of the leadership team. The Senior Housing Program Manager is a supervisory position that oversees the implementation and administration of housing programs. The individual selected for this position will plan, organize and manage the work of staff engaged in providing housing assistance subsidies and services to ensure the effective and compliant delivery of housing programs. The Senior Housing  Program Manager will be responsible for managing staff, assigning work, and interpreting and explaining program requirements to staff, owners, and clients and providing overall office management. 

Multiple vacancies may be filled through this process.

King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link{tabindex="0" rel="nofollow"}.  

Essential Functions

The Senior Housing Program Manager will:

• Be responsible for the overall management of a team of professional staff to include the planning, organization and evaluation of the work, the program and staff.
• Exercise independent judgement in the oversight of daily operations, which includes a high-volume workload.
• Conduct regularly scheduled staff meetings.
• Recruit, select and onboard staff, manage and monitor performance of staff and provide coaching for staff development.
• Ensure outstanding customer service is delivered by all staff.
• Participate in developing, implementing and evaluating plans, work processes, systems, and procedures to achieve annual goals, objectives and work standards.
• Audit case files for accuracy and adherence to policies, procedures and regulations; identify program integrity issues and follow through to ensure referral and/or other prompt, appropriate action.
• Assist in the analysis, development and implementation of policies and procedures applicable to area of assigned responsibility.
• Negotiate and resolve disputes with clients and landlords; explain program requirements, operations and procedures; conduct and respond to requests for administrative reviews; and conduct tenant/landlord conferences on matters not resolved by staff.

• Monitor utilization, month end balancing and reporting; prepare statistical and operational records and reports. 

   

Qualifications and Competencies

Required Qualifications:

Bachelor's degree in business, social work, human services, or related field AND

Considerable experience