Job Information
Carrier Commercial HVAC Service Coordinator in Tukwila, Washington
Country:
United States of America
Location:
CAW03: CSS-Tukwila, WA 3215 S 116th St, Tukwila, WA, 98168 USA
This position is for a Commercial HVAC Field Service Coordinator located in Tukwila, WA who can work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to the field team for maximum optimization. Work with staff in gathering, verifying, and processing warranty documentation; rely on moderate to extensive experience and judgment to plan and accomplish assigned tasks.
Key Responsibilities:
Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well-communicated
Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
Partner with the Service Manager & Service Operations Lead to prepare a bi-weekly technician schedule
Proactively distribute work orders for jobs daily
Adhere to scheduling guidelines and work order priority to manage the schedule
Assist with the management and recording of non-productive technician time
Other duties as assigned
Required Qualifications:
High School diploma or GED
Must have a valid Driver’s License
2+ years of customer service experience
6+ months of experience supporting customers via telephone and email
Preferred Qualifications:
1 year of experience scheduling workforce
Experience in the HVAC industry
Experience with scheduling field service technicians
Excellent verbal and written communication skills
Strong organizational skills
Excellent attention to detail and accuracy
Experience with Microsoft Office
Experience with SAP
Experience with Salesforce or similar CRM
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RSRCAR
Pay Range:
$63,028 - $88,447 Annually
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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