Job Description

A large BPO is looking for a Sr Operations Manager to join their team. This person will:

- Partner with Transition Director and Operations Leaders in developing and implementing transition strategies for all programs, ensuring seamless handover from training to operational phases.

• Primary focus is Agent's first 30 days in call center

• Identify areas for process improvement during the transition phase and implement necessary changes.

• Define key performance indicators (KPIs) to measure the success of transition efforts

Expected pay for this position will be 95k-100k

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

- 5-8 years of proven leadership experience in a BPO contact center

• Experience with transition management (in this role you'll be transitioning people in a training environment to a call center environment) * Bachelor's degree in Business Administration, Operations Management, or related field

* Proven budgetary and P&L experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.