Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Are you ready to make a real impact at Caterpillar? As a Senior Condition Monitoring Advisor, you’ll play a crucial role in helping our customers and dealers optimize their equipment performance and reduce costs. By leveraging the five elements of condition monitoring, you’ll provide actionable recommendations that enhance customer loyalty, boost market share, and drive parts and service sales. We are looking for a candidate with experience in electric rope shovels , gained through previous roles in product support, performance and controls, or field assembly.

What you will do:

• Aggregate and correlate the five elements of condition monitoring, where all are available.

• Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 3 elements.

• Monitors up to 75 VIMS-assets, 22 Rope Shovels, OR a combination of both.

• Provides equipment recommendations to Caterpillar dealers and customers.

• Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.

• Extracts or is provided data from the appropriate business systems including customer, dealer, and contractor sources.

• Identify and apply the use of analytics to promote uptime, serve the needs of the customer, and accelerate issue identification.

• Provides information for equipment management lead tracking and resolution.

• Prepares standard written reports of recommendations for customers and their Caterpillar dealers on a monthly basis.

• Facilitates ongoing customer meetings with Caterpillar dealers, product groups, JSS and others as needed.

• Communicates verbal recommendations as required to customers and their Caterpillar dealers.

• Builds collaborative relationships & acts as a consultant with equipment management personnel.

What Skills you will have:

Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions .

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Advises on advanced data gathering and analysis methodologies and technologies.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Experience in Prime Product, Product Support and/or Engineering fields

• Working knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System (SISweb)

• Anticipates customers' needs and satisfies them proactively.

• Resolves complex customer complaints or problems.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Adapts documents and presentations for the intended audience.

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

• Communicates well downward, upward, and outward.

• Maintains focus on the topic at hand.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Identify machine issues and troubleshooting experience

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates will also have:

Knowledge of Spanish is essential for effective communication with our diverse customer base.

Additional Information:

The primary location for this position is Tucson, AZ, or Peoria, IL.

Domestic relocation assistance is not available.

This position may require 10% travel.

Sponsorship is not available.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers .

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

September 9, 2024 - September 15, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .