This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6491785

Salary Grade: 11\ \ The Information Technology Department\'s Service Desk provides the first point of contact for nearly 7,000 Pima County employees. It\'s a fast-paced environment where agents have the opportunity to provide customer service in a wide variety of technical areas. NOC Support Lead gains a lot of experience which often leads to promotion into more technical areas within the department.\ \ This recruitment is for a NOC Support Lead position. It is a hands-on position responsible for providing customer service, resolving issues, and escalation when required along with the following skills, the ability to communicate, assimilate information, analyze problems, follow documented procedures/KB articles, and carry out an appropriate course of action.\ \ The Lead must also have the technical ability to resolve more complex problems. The candidate is expected to show leadership, mentor other agents, and provide guidance in the resolution of an issue.\ \ The Service Desk operates 24 x 7 x 365 and various shifts. This position will work the Monday through Friday day shift but must be able to cover any of the other shifts as necessary including the possibility of working weekends, overnight, and on holidays.\ \ An ACJIS Certification is required after the hire date. A successful background check is also required.\ \ In applying for this position, pay particular attention to the Preferred Qualifications at the end of this posting. The likelihood of getting an interview increases depending on how well your experience meets these preferred qualifications as described in your application. Be sure to include the specific wording from the applicable preferred qualification in your application.

Minimum Qualifications:

*A Bachelor\'s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field as determined by the appointing authority at the time of recruitmentandtwo years of work experience providing support for the maintenance/administration of client computing and/or communications hardware and/or software infrastructure.\ \ OR:\ \ An Associate\'s degree from an accredited college, university or technical trade school in computer science, computer engineering, management information systems (MIS), or a closely related field as determined by the appointing authority at the time of recruitmentandfour years of work experience providing support for the maintenance/administration of client computing and/or communications hardware and/or software infrastructure.\ \ (Additional relevant work experience and/or education from an accredited college, university or technical trade school may be substituted.)\ \ Qualifying education and experience must be clearly documented in the \"Education\" and \"Work Experience\" sections of the application. Do not substitute a resume for your application or write \"see resume\" on your application.\ \ Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):\ \ *

1. Experience providing level 2 support or experience as a technical lead or escalation point for other agents.
2. Experience troubleshooting issues relating to computer systems, software, and hardware
3. Experience providing support for any of the following: Active Directory; Exchange Online; Entra ID (Azure AD); Shared Files and Folders
4. Experience explaining complex technical issues to a non-technical person.

Selection Procedure:\ Pima County Human Resources Department reserves the right to dmit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates:Valid driver license is required at time of application.ValidAZdriver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicants suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment