Job Title

Mailroom Services Assistant

Job Description Summary

This position embodies an exceptional customer service experience to the client/colleague/end user in a Life Science corporate environment. Engage at the appropriate level to support contracted service lines to include receiving and delivering mail. Individual is responsible for ensuring that timely and efficient services are delivered to the satisfaction of the customer. Pick up and deliver mail, and packages. Assume accountability for all support functions for assigned floor(s).

Job Description

Principal Duties and Responsibilities:

• Delivery and pick up USPS and accountable mail (Fed Ex, UPS, DHL), messenger and other incoming packages throughout floors to and from mailroom-Deliver print work as needed

• Create FedEx shipment labels for Domestic and international destinations

• Process all outgoing USPS and accountable mail

• Keep inventory of all supplies in mail areas-includes USPS and accountable mail

• Open, scan and email all incoming mail to recipients

• Assist and notify end users of mail and shipping protocols

• Audit and update mail lists as needed

• Retrieve and email monthly client accounting statements

• Complete research of unidentified mail received

• Log all incoming accountable mail in tracking software

• Process client checks received using established guidelines

• Complete large volume mailing projects as required

• Support confidential document shredding in accordance with stated policy

• Work overtime as needed to assist with special projects

• Must assist in supporting all service lines in addition to primary role

• Assist other duties, as needed to meet business demands

#INDCWS

Formal Training/Education:

• High school diploma or equivalent (GED)

Knowledge, Skills, and Abilities Expected:

• Ability to multi-task and prioritize

• Good interpersonal skills

• Exceptional customer service skills

• Exceptional verbal and written communication skills

• Exceptional organizational skills

• Ability to work independently with minimal supervision

• Admirable punctuality/attendance record

• Able to lift 50-75 lbs.

• Knowledge of mail tracking software a plus

• High school diploma or equivalent (GED)

• Copier/fax/FedEx/postage machine knowledge

• Basic computer skills a must (Word, Excel, Outlook)

C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.