This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6877707

Job Description Summary

Department - Information Technology

Job Description

Job Type: Classified

Job Classification: 5422 - Information Technology Support Analyst I

Salary Grade: 13

Pay Range

Hiring Range: \$57,607 - \$69,128 Annually

Full Range: \$57,607 - \$80,649 Annually

Salary offers are based on the candidate\'s equivalent experience and internal equity with other employees within the same job classification.

The Pima County Information Technology Department (PCITD) is seeking a self-motivated, thorough, disciplined, and perceptive individual to serve in the role of a Desktop Support Field Technician, primarily supporting the Pima County Sheriff\'s Department.

The ideal candidate will have experience in computer hardware and peripherals troubleshooting. In addition, you will also have experience with desktop and mobile configuration and support, such as implementing, monitoring, and maintaining operating systems and applications on Windows, Android, and iOS computing devices. Experience with remote access and VPN tools and utilities is a plus.

This position is customer-facing and requires customer service skills. This role involves close cooperation and coordination with various project teams and law enforcement, so interpersonal skills are important. PCITD offers an opportunity for candidates to utilize their skills, grow new skills, work in a team environment, and advance their careers. Prospective candidates bring energy, enthusiasm, professionalism, and a desire to get better every day, as well as to make a difference in the community by supporting the mission of Pima County government.

In applying for this position, pay particular attention to the description that follows and to the Preferred Qualifications at the end of this posting, addressing each qualification in your application.

Essential Functions:

\ As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the departments need and will be communicated to the applicant or incumbent by the supervisor.

• Installs, configures, deploys, troubleshoots and maintains client computing and communications hardware, software and associated peripherals;

• Coordinates, administers and performs installation, configuration, decommission, troubleshooting and maintenance of client devices including desktop/laptop computers, hand-held communication devices and printers;

• Assists in the development and enforcement of client environment configuration and deployment procedures, and practices;

• Troubleshoots and resolves complicated issues within the client operating system, applications and affiliated software and hardware environment;

• Assists in evaluating and recommending client computing and communications devices for use by County employees (e.g., desktop and laptop computers, printers);

• Assists in defining client environment system administration policies, procedures and practices;

• Participates in the development of department and division procedures regarding implementation and configuration of software and hardware used within the client-computing environment;

• Assists in defining client infrastructure and associated component processes and improvement opportunities;

• Monitors client computing and communications environment for proper operation within established performance, function and availability expectations;

• onfigures and maintains conference/meeting room presentation equipment;

• Communicates information to and between the user community and other IT resources;

• Captures and records actions taken in Service Desk Management system per Service Desk procedures.

\ Minimum Qualifications:

\ Bachelors degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS) or a closely-related field as determined by the department head at the time of recruitment.

\ OR:

\ Associates degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems or a closely-related field as determined by t