This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6501233

In this client-focused position, you will provide outstanding levels of customer service for all external CyraCom International/Voiance clients. To ensure top-notch service, you will gain in-depth knowledge of company products and programs. Work is performed under direct supervision, using well-defined policies and procedures, and reviewed by a supervisor. In this role, you will take calls while multitasking, work independently and as team, and refer all non-routine issues to a supervisor. We are hiring for part time positions, several schedule options available.

As a Client Services Representative, you will:

• Manage connecting clients quickly and efficiently to interpreters, while resolving any underlying issues with the clients use of the automatic call-routing system.
• Address client concerns professionally, while ensuring timely, effective and long-term problem resolution.
• Provide timely and accurate information about CyraCom International/Voiance products and services to current and prospective clients.
• Manage client databases and departmental reports.
• Manage the process for client orders, service, and equipment accurately and efficiently.
• Consistently partner with Account Managers to exceed client service expectations.
• Perform administrative and clerical duties as needed.
• Follow all Voiance policies and procedures related to information confidentiality and ethics.
• Attend all required training.
• Use standard office equipment such as telephones, computers, copiers and fax machines.
• Use spreadsheets and databases to record and track data including MS Office applications, such as Outlook, Word and Excel.
• All employees are required to perform the following essential functions: demonstrate predictable, reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone in accordance with Voiance policy; learn from directions, observations and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.

As a Client Services Representative, you must have:

• Significant knowledge of CyraCom/Voiance products and services; ability to coherently and concisely explain products and services to clients.
• Working knowledge of CyraCom/Voiance technology underlying products.
• Knowledge of CyraCom/Voiance policies, procedures and guidelines and ability to follow them.
• Ability to constructively represent the company.
• Ability to react calmly and effectively in emergency situations.
• Strong attention to detail and accuracy.
• Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
• Ability to remain flexible while meeting deadlines in a fast-paced environment.
• Strong organizational and time management skills and ability to prioritize work and manage competing priorities in an environment with frequent interruptions.
• Ability to appropriately use initiative and work independently.
• Ability to operate competently common office equipment, including, but not limited to, computer, fax, copier and telephone system.

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As a Client Services Representative, you must be:

• Skilled in adjusting to rapidly changing circumstances.
• Skilled at communicating effectively with a diverse client base.
• Skilled at critical thinking and problem resolution.
• Skilled at communicating, both orally and in writing.
• Skilled in establishing and maintaining effective work relationships.
• Skilled at conflict resolution.
• Skilled at keeping supervisor informed of problems or issues.
• Skilled in the use of spreadsheet and database applications as well as Microsoft Office, including Excel, Word, and Outlook.

Additional responsibilities:

• Develop and submit recommendations to improve and increase the effectiveness of the department.
• Perform all other duties as assigned.

Minimum requirements:

• Two years of customer service experience; or directly related equivalent professional experience.
• Strong MS Office skills including Outlook, Word, and Excel.

Preferred qualifications:

Graduation from an accredited college with an Associates degree in Business Administration or directly related field.

For Internal candidates, you must have at least 3 months of experience in your current role. Some languages may have a longer in-role requirement due to client needs. Please check with your local HR team for curr