E ssential Duties and Responsibilities: include the following. Other duties may be assigned.

• Greets all guests with enthusiasm and friendliness.

• Serves alcoholic beverages in an appropriate manner consistent with company standards.

• Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner.

• Does side work during non-busy hours.

• Always speaks to guests with enthusiasm.

• Develops relationships with guests.

• Provides the highest level of service in accordance with our standards.

• Identifies food orders when ready and delivers items to tables in a timely manner.

• Always maintains a professional appearance.

• Communicates with food and beverage staff to ensure guest satisfaction.

• Reports to work as scheduled, in uniform, and ready to be in position.

• Maintains professional relationships with all coworkers.

• Follows checklists and standard operating procedures.

• Maintains a safe, clean, organized, and stocked work area.

• Performs duties as assigned.

• Maintains full knowledge of menus, recipes, and other pertinent information.

• Constantly increasing knowledge of food, beverages, and other products and services.

• Ensures that guests have a positive and memorable experience at the TCC.

• Responsible for constant sanitation, organization, and proper food handling.

• Prepares work area for opening, mid-shift, or closing in accordance with company standards.

• Punches clock in full uniform, ready to work, and no earlier than five minutes prior to shift.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and Experience:

• High school diploma or equivalent.

• Minimum of one (1) year of work experience in service-oriented environment.

• Knowledge of catering services and terminology

• All persons handling alcohol must be at least 21 years of age.

Skills and Abilities:

• Must have ability to follow directions and effectively perform the work.

• Must have a pleasant personality and a neat appearance.

• Must speak and understand English well enough to converse with customers, supervisors and employees.

• Positive, customer service-oriented attitude at all times.

• Strong knowledge of sanitary practices.

• Maintains proper grooming and dress code standards.

• Work ethic encourages strong urgency and quality in a team environment.

• Ability to work with other staff members in the facility.

• Ability to undertake and complete multiple tasks.

• Attention to detail.

• Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.

Certificates, Licenses, Registration:

No certifications are required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift and carry up to 40 pounds. Must be able to stand, walk, lift and bend for long periods of time.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM – Tucson Convention Center

260 S. Church Ave.

Tucson, AZ 85701

Applicants that need reasonable accommodations to complete the application process may contact 520-837-4759.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor