63500-93600 per year | Tucker, GA, USA | Hourly | Full Time

Do you want to play a vital role in ensuring the reliable delivery of electricity to millions of Georgians? Georgia System Operations Corporation is a not-for-profit organization responsible for managing and monitoring the electric grid for 38 of Georgia's electric membership corporations. We are seeking a Network Technician/Operator to join our Operational Technology Control Center. At GSOC, we're committed to providing safe, reliable, electric system operations, delivering affordable power to millions of Georgians: and this position supports our mission. If you're a driven professional with a passion for network operations, we encourage you to apply. PLEASE NOTE: This role supports a 24x7 network operations center. We are seeking candidates that are able to comply with the following schedule: Friday 6AM-2PM, Saturday 6AM-6PM, Sunday 6AM-6PM, and Monday 6AM-2PM.

Job Duties:

• Network Technician/Operator I

• Responds to alerts, tickets, and related requests as a member of a 24x7 network operations team. Primary activities include first level troubleshooting, escalation to appropriate resources, and ticket documentation.

• Operates and maintains network devices including routers, switches, and firewalls through remote access or by dispatching field support teams. (>8000 devices)

• Opens tickets and works with 3rd party carriers and technicians for remote repair.

• Communicates situational awareness to leadership, customers, and associated stakeholders.

• Performs configuration tasks through a ticketed change management process.

• Corporate and department training programs are provided and must be successfully completed on an annual schedule.

• This position requires compliance with all applicable laws, regulations, industry standards, and corporate policies. Must be willing to engage and participate in an environment of compliance and continuous improvement.

• Network Technician/Operator II (In addition to the above duties)

• Administers installation, testing, and upgrades of network equipment in the datacenters and various locations across the state of Georgia (>1200 locations).

• Supports escalated network issues from the Security and Network Operations Center.

• Provides cross-training to team associates on operations procedures and tasks.

• Regularly contributes to network procedure documentation.

• Participates in lessons learned sessions, analyzes network communication and hardware failures, and generates outage reports with a focus on continuous improvement.

Required Qualifications:

Education: Bachelor's degree preferred in Engineering, Engineering Technology, Computer Science, Business Administration, or related field.

Experience:

• Network Technician/Operator I

• Experience in Network Operations or Engineering (equivalent experience may be considered in Telecommunications, Information Technology, Industrial Control Systems, or related Business Administration).

• Experience operating, troubleshooting, and upgrading Cisco routing and switching hardware.

• Experience using ticketing systems for incidents and change control in an ITIL environment.

• Experience with network monitoring applications for alerts and troubleshooting.

• Strong written and verbal communication skills

• Network Technician/Operator II

• 2 years' experience in Network Operations or Engineering (equivalent experience may be considered in Telecommunications, Information Technology, Industrial Control Systems, or related Business Administration).

• Professional skills operating, troubleshooting, and upgrading Cisco routing and switching hardware. Desired protocol knowledge includes BGP, VPN, and VRF.

• Hands-on knowledge of Juniper, Arista, Palo Alto, and similar vendors is a plus.

• Experience using ticketing systems for incidents and change control in an ITIL environment.

• Extensive use of network monitoring applications for alerting and troubleshooting.

• Experience with network management tools and utilities related to mass configuration changes, backups. Scripting skills are a plus.

• Experience with network protocol analyzers and other diagnostic utilities.

• Excellent written and verbal communication skills.

Equivalent Experience:

• Network Technician/Operator I

• Associates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 2 years of experience as stated above.

• High School Diploma or equivalent with at least 4 years of experience as stated above.

• Network Technician/Operator II

• Associates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 4 years of experience as stated above.

• High School Diploma or equivalent with at least 6 years of experience as stated above.

Licenses, Certifications, and/or Registrations:

• Technical certifications such as CCNA, CCDP, or similar is preferred.

Specialized Skills:

• Expertise in routing, switching, or network security using various equipment vendors.

• Experience with Network Management and Monitoring tools.

• Experience using Incident and Change ticketing applications.

• Computer literate - proficient in the use of remote access software, MS Outlook, Word, Visio, Excel.

Unusual Hours: This role supports a 24x7 Operations environment. The schedule is Friday 6AM-2PM, Saturday 6AM-6PM, Sunday 6AM-6PM, and Monday 6AM-2PM.

Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.

Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.