Summary:

The House Supervisor at Robert Packer Hospital provides oversight for the hospital in the absence of department managers. They represent the Hospital Administration and leadership supporting the Mission, Vision, and Values of the organization. The House Supervisor provides the leadership for the safe care of the patients, visitors, and staff. This includes patient throughput and placement, crisis management, staffing/scheduling, and emergency situational management. The House Supervisor reports to the Manager of the Staffing and Scheduling Operations.

Experience:

• A minimum of five years RN experience required

• Previously demonstrated leadership and effective communication required

• Experience in a high acuity setting with strong clinical judgement, critical thinking skills and attention to detail

Education:

BSN - Baccalaureate Degree in Nursing preferred.

Licenses:

RN-PA - State of Pennsylvania Registered Nursing License

BLS - Basic Life Support required.

ACLS - Advanced Life Support preferred.

Certification preferred.

Essential Functions:

• Provide leadership to promote safe, effective, and efficient care according to best practice.

• Act as the established contact and resource for hospital employees or other external persons. Act as a consultant regarding clinical, administrative, emergency, or legal aspects of patient care. Confer with the administrative person /s on call when necessary.

• Assume administrative responsibilities in the absence of Hospital administration and leadership members.

• Participate in risk management and crisis intervention by acting as a liaison to patients and / or families in times of crisis. Respond and assume appropriate role in emergency codes.

• Oversee and assist with the placement of patients using the right patient, right unit methodology

• Enforce regulatory compliance using hospital, state, and federal guidelines

• Provide support and be a resource especially for emergency and confrontational situations

• Foster professional nurse empowered decision-making, accountability, and autonomy in nursing practices

• Represent the organization in a professional, courteous manner to patients, families, co-workers, and other health care team members. Be sensitive to how verbal and non-verbal communication is perceived. Always maintain confidentiality in compliance with HIPPA.

• Demonstrate effective communication, written and verbal

• Always demonstrate professionalism and respect

• Provide detailed handoff to oncoming House Supervisor

• Deliver updates to Administration, leaders and managers on situations or events to ensure appropriate follow-up

• Escalate situations to the appropriate leader for direction, support and backup as needed

• Provide conflict management techniques in emotionally charged situations to de-escalate, prevent increased escalation and potential harm

• Complete all required documentation needed for validation, improvement, and data collection

• Ensure completion of the death certificate process for patients expiring at the hospital.

• Promote patient satisfaction

• Serve as an advocate for the patient in difficult situations and in the clinical management of their care

• Prioritize and expedite all communications in an appropriate and timely manner.

• Perform service recovery as needed

• Be visible to the patients and their families

• Initiate and lead staffing for the inpatient units

• Continually review and compare census / acuity levels on patient units to staffing. Ensure staffing level is appropriate. Adjust to patient needs and budgetary constraints as necessary.

• Review staffing for the next shift: following guidelines, create a staffing plan for the inpatient units in the hospital

• Days – lead the staffing huddle and with the assistance of the managers, create a staffing plan for the next couple of shifts, especially if there is low/high staffing

• • Nights – utilizing guidelines and the staffing plan created at the huddle, make changes as needed for a safe, balanced plan

• Ensure the staffing plan is the safest plan possible, even if there is conflict with your decisions

• Be a financial steward for the hospital

• Identify areas of waste and notify the appropriate leader

• Follow the algorithm when calling people off or letting them go home early for low census

• Guide patient placement for right patient, right unit

• Collaborate with the Pulse Center for proper placement of patients.

• Prioritize the data and information collected based on the patient’s immediate condition or anticipated needs. Work through potential risks or barriers to getting the patient here in a safe and timely manner.

• Working with the Pulse Center, coordinate and arrange emergent and non-emergent patient transfer to and the hospital.

• Assist with the efficient and appropriate patient bed assignments while monitoring on-going bed availability. Coordinate patient flow throughout the hospital while collaborating with the Pulse Center, leadership, administration, and staff.

• Assist with inputting patient placement in Epic, when needed

• Assist with Inputting transfers in Epic, when needed

• Have a significant presence in the hospital

• Round on the units

• Obtain a pulse of the units to mitigate barriers for patient care and placement

• • Identify discharged patients to facilitate timely discharges and on-going patient placement

• Encourage and facilitate use of the discharge lounge

• Assist with obtaining necessary patient supplies as needed on off hours.

• Assist with completion of transportation vouchers as needed.

• Create relationships with the staff and patients to ensure support is available

• Educate, and mentor especially when policies and best practices are being followed

Other Duties:

• It is understood that this description is not intended to be all-inclusive, and that other duties may be assigned as necessary in the performance of this position.

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.