Under general supervision follows standard operating procedures for all patient price estimating activities from general public inquiries and internal resources within HFHS. Types of estimating will include price shopping in comparison to competing health systems, North American patients, International patient price estimates, retail price estimates, cutting edge price estimates, US self-pay patients, and insured patients for the covered amount contractually allowed. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

EDUCATION/EXPERIENCE REQUIRED:

• Current Coding Certification from AHIMA or AAPC required.

• 3 -5 years of Medical Coding experience required.

• Experience with Medical Billing and Reimbursement preferred.

• Experience in a healthcare setting in a customer facing environment, preferred.

• Demonstrates excellence in utilization of HFHS EHR.

• Associates degree required in healthcare, business or equivalent;

• Bachelors degree preferred.

• Excellent work quality and quantity.

• Excellent communication skills.

• Required to perform calculations, complete forms, extensively utilize computer information system.

• Proficiency in Excel; strong math skills.

• Familiarity with clinic environment preferred.

• Demonstrated ability to work with detailed information.

• Demonstrated ability to adjust to changes in policy and procedures.

• Requires interpersonal skills to deal effectively both over the telephone patients, prospective patients, clinic and/or hospital personnel.

• Ability to perform a variety of tasks in a timely manner to meet customer needs.

• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.

• Ability to work successfully in a fast paced environment with frequent interruptions.

• Ability to work within a team setting and be supportive of team members.

• Successful completion of yearly competencies.

Additional Information

• Organization: Corporate Services

• Department: CBO - Self Pay

• Shift: Day Job

• Union Code: Not Applicable

  Additional Details

  This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.