Location: Troy/ Albany, NY Category: Staff Positions Posted On: Mon Jul 22 2024 Job Description:

Job Summary:

Full time, 12-month position; some evening and weekend hours (with advance notice) may be required.

Working as part of a Student Success team, in collaboration with offices throughout Russell Sage College, Student Success Advocates provide services for students, staff, and faculty that foster student success at Sage, and helps to position students for continued success on their chosen paths.

Job Description:

The Student Success Advocate will:

• Provide outreach and ongoing, comprehensive support for students, understand the varied needs of a diverse student population to provide appropriate and relevant support. This includes scheduled success advising meetings and continued assistance through the semester, in person or virtually, helping students prioritize tasks, utilize resources, and understand the academic and interpersonal challenges of higher education.

• Help students to identify obstacles to their success while maintaining confidentiality. Work together with students and stakeholders across Sage to help find student-centered solutions.

• Understand and collaborate with all resources on campus and provide appropriate assistance with and referrals to resources, including Academic Advising, Wellness, Tutoring and Student Support Services, Accessibility Services, Financial Aid, the Registrar, Student Accounts, and the Library in order to fully support students toward educational and career goals.

• Staff Solutions, work at Sage Ready, Set, Go and (when appropriate) attend RSC 101W in order respond to student need.

• Respond to correspondence (email, telephone, and live-chat) related to student need.

• Receive and process appropriate information from enrolled students. This includes but is not limited to: Sponsorship forms, Tuition Waivers, and student account payments.

• Perform required data entry for student accounts and ensure the accuracy of all information in the database.

• Communicates effectively, both verbally and in writing, a variety of registration, enrollment, financial aid and payment related information to students and parents. Explains aid programs, application procedures and eligibility criteria.

• Performs required data entry to ensure the accuracy of all information in the database.

• Preparing enrollment verifications and transcript requests, as requested by students, alums and/or parents.

• Utilize database systems including Beacon, Self-service, and Colleague to identify and track high risk students to provide support, with the goal of achieving positive retention and graduation rates. This also includes participation in the roster reconciliation process, advisory grade distribution, academic standards, and other tasks as delegated.

• Provide individualized and intentional outreach to students based on grade performance each semester, i.e., advisory grades, academic standards.

• With a focus on select first and second year students, the Student Success Advocate will be responsible for providing general support for students throughout the year, helping students use Student Planning and College Catalog to understand all graduation requirements.

The estimated wage is $20.51 per hour for 37.5 hours per week for 52 weeks.

Job Requirements:

Required Qualifications

• Associate degree

• Effective interpersonal, organizational, and communication skills

• Demonstrated ability to work in teams

• Commitment to student success and mission of the College

• Ability to maintain confidentiality

Preferred Qualifications

• Student-facing experience in a higher education setting

• Ability to provide supplementary academic tutoring in high need areas

  Additional Information:

RSC offers a dynamic college environment and friendly work atmosphere along with opportunities for tuition waiver, employer matched retirement plan for eligible employees and many other benefits. For complete employee benefit information, please visit our Employee Benefits (https://www.sage.edu/about/offices-centers/human-resources/employment-benefits/) page. Visit our Employment Opportunities (https://www.sage.edu/about/work-at-russell-sage/) page for additional available job openings at RSC.

Russell Sage College is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, veteran status, citizenship or immigration status, sexual orientation, military status, predisposing genetic characteristics, pregnancy, gender, gender identity or expression, familial status, status as a victim of domestic violence, reproductive health decision making, criminal history, and any other legally protected characteristic protected by federal, state or local law. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws, supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Russell Sage College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity.

Russell Sage College embraces diversity, equity, and inclusion as essential components of a rich intellectual and cultural environment in which all members are given the opportunity to reach their full potential as active participants in our local and global society. Russell Sage College is committed to developing policies and programs to create a campus that supports an optimal learning and working environment for all students, alumnae/i, faculty, administrators, and staff. Please take a look at more information about the diversity, equity, and inclusion initiatives (https://www.sage.edu/about/community-resources/diversity-equity-inclusion/) at Russell Sage College.

• Applications accepted until position is filled.

• Reports to: Director of Student Success Advocacy

COVID-19 vaccination is not required, but suggested.