This position is open to candidates from anywhere in Michigan. Accommodations will be made for candidates who are open to coming to Traverse City during the week to work. 

Our client, a Healthcare provider based in Michigan has a team of medical experts, nine award-winning community hospitals (8), and related organizations that serve people in 30 counties throughout Michigan.

Location: Onsite at Corporate, Physician Offices and Community Hospitals.

Type: Contract 4-6 months

Equipment: Provided

Travel: Yes - Regional day trips

*POSITION SUMMARY: *

• A Technical Support Analyst works under the general supervision of the IS Manager.  This position is responsible for IT equipment implementation and support functions.  
• Assists senior staff and project leaders in the configuration, maintenance and installation of IT equipment.  

• This level is staffed by experienced staff with sufficient educational background and/or experience to qualify them to perform most tasks independently.

   

Experience/Education

• Must have one of the following (required):
  • Associate's degree (preferably IS/Business or healthcare emphasis) with 2 years' relevant experience (IS/Business or healthcare)
  • Bachelor's degree (preferably IS/Business or healthcare emphasis)
  • 4 years in healthcare or IS/Business experience* *
• Experience in Information Systems (IS) beneficial
• Experience in healthcare beneficial

* Technical Knowledge*

• Intermediate knowledge of Microsoft Office applications and Internet Explorer required.
• Ability to use email, voice mail and IM and related technologies required.
• Intermediate knowledge of the operation and configuration of Microsoft Windows operating systems required.
• Familiarity with the command line interface required.
• Intermediate troubleshooting skills for computer hardware, operating systems, application and desktop issues required.
• Intermediate troubleshooting skills for laser and ink jet printers, label printers, scanners and fax machines required.
• Basic knowledge of downtime operations required.
• Troubleshooting basic network connectively issues required.* *
• A+ Certification beneficial.
• MCDST Certification beneficial.
• General understanding of a networked environment beneficial.
• Experience with Active Directory beneficial.
• Basic knowledge of Apple hardware and Operating systems beneficial.

Miscellaneous

• Ability to work independently required.
• Ability to follow detailed instructions required.
• Exhibit strong written and verbal communication skills required.
• Possess excellent customer service skills required.
• Ability to completely and accurately document customer issues in the current call logging system required.
• Experience with one-on-one user education required.
• Ability to develop an orderly plan for execution of a project beneficial.

• Pursues life-long education especially in career path beneficial.