Customer Service Rep

Martinic Engineering, Inc. manufactures precision machined parts for commercial and military aerospace applications, including auxiliary power units; and electrical, hydraulic, and pneumatic systems.

JOB SUMMARY:

Primary customer contact and internal liaison between the customer and internal Martinic departments, including engineering, manufacturing, finance and quality. Addresses a variety of customer needs including status requests, order processing, and quoting.

Essential Duties, Responsibilities and Competencies:

Builds and maintains strong relationships with key customer contacts and assures customer satisfaction with a positive attitude, timely response, and attention to detail.

Responsible for customer order entry and order confirmation.

Handles incoming requests for order status, through coordination with Engineering, Operations, Planning, Quality and Purchasing. Provides customer status on high visibility orders while tracking internally.

Proactively manages on-time delivery metrics through close internal coordination and recordkeeping.

Supports sales team by processing quotations and proposals including pricing updates, termination charges, and leadership approvals for customer submittals.

Provides office support including but not limited to answering phones, general filing, and other administrative tasks as required.