Infrastructure Support Manager

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Infrastructure Support Manager

Salary

$75,287.68 - $106,335.84 Annually

Location

Toledo, OH

Job Type

Full-Time

Job Number

2023-00161

Department

Information Technology

Division

GIS

Opening Date

09/05/2024

Closing Date

9/19/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

POSITION SUMMARY:

The Infrastructure Support Manager's role is to plan, organize, and manage external resources, staff and overall operations to ensure the stable operation of the organization's IT infrastructure. This includes developing, maintaining, supporting, securing and optimizing key functional areas, particularly end user devices, network infrastructure, server infrastructure, data communications, and telecommunications systems. The Infrastructure Support Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

ESSENTIAL JOB FUNCTIONS:

• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.

• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.

• Assist with the planning and deployment of infrastructure security measures.

• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, end user computing devices and so on.

• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.

• Define hardware and software standards in conjunction with owners and stakeholders.

• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.

• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.

• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.

• Establish and maintain regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.

• Practice IT asset management, including maintenance of component inventory and related documentation.

• Direct and administrate a contingent of internal or external network analysts and technicians, and where necessary, conduct performance reviews and corrective action.

• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.

• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.

• Participate in the development of IT strategies in collaboration with the executive team.

• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.

• Establish service level agreements with departments.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

• Communication methods and procedures.

• Time Management processes.

• IT frameworks such as ITIL, COBIT

• IT security standards, software, hardware and services (advanced knowledge).

Skill in:

• Managing complex projects with a mixture of internal and external resources

• Analyzing complex problems involving network, server & security platforms, evaluating alternatives and making sound recommendations.

• Using the internet, remote communications, and other advanced tools to increase productivity and perform job functions.

• Effectively presenting information and responding to questions from groups of managers, clients, outside agencies, and the general public.

• Vendor management, network, server and storage optimization, end user computing technologies and technology recovery.

• Asset Management

• Writing and speaking that is easily understood by others.

Ability to:

• Work with individuals of diverse backgrounds.

• Establish and maintain effective working relationships with subordinates, peers, superiors, vendor representatives and clients.

• Multi-task in a fast-paced environment.

REQUIRED EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

• Bachelor's degree in Computer Science, Management Information Systems, Business Administration or closely related. If a candidate does not possess a Bachelor's degree in any of the above referenced areas, consideration will be given to individuals who possess an additional 3-4 years of directly related experience.

• Three (3) years of professional and technical experience in telephony, network switching, and server implementation and support, security enhancements and support.

• Two (2) years of general supervisory experience.

PREFERRED EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

• Certifications in Information Security, Cisco, Microsoft or other Infrastructure related disciplines.

PHYSICAL DEMANDS:

The physical demands described within this job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In this position, the employee will continuously stand, walk, and sit. The position will occasionally require the employee to drive a personal and company owned vehicle. The employee will frequently lift and carry up to 25 pounds. Frequent stooping, kneeling, twisting, and crouching may occur with this position. Speaking and listening are constant essential functions of this position.

WORK ENVIRONMENT:

The work environment described within this job description will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is continuously indoors. Occasionally this employee will work outdoors and will travel to multiple worksites. At times, this position will require extended work hours. The noise level in the work environment is usually low; however, occasional moderate background noise can occur.

If you need assistance or an accommodation, or if you have questions about completing the online application, please contact the Department of Human Resources at (419) 245-1500.

Class Code: Manager-Administrative Services (7330)

The City of Toledo provides excellent health and retirement benefits for its employees.

Health Insurance

The City of Toledo is a self-funded medical plan provider that offers a broad network of health services options for its employees. The City also offers a multi-tiered prescription drug plan and dental and vision care services.

Employees are required to pay a monthly premium depending on the employee’s selection of single, single plus one, or family coverage. Coverage is also afforded for qualifying domestic partners, depending on the employee’s bargaining unit. Monthly co-premiums are determined by collective bargaining agreement or Municipal Code.

Group Life Insurance

City employees are covered by a group life insurance plan depending on collective bargaining agreement or Municipal Code.

Ohio Public Employees Retirement Plan

The City is a member of the Ohio Public Employees Retirement Plan (OPERS). All employees who are paid in whole or in part by the state of Ohio, a county, municipality, or any other political subdivision of state or local government in Ohio must become members of OPERS unless they are covered by another state retirement system in Ohio.

OPERS is a pension plan providing fixed retirement benefits every month based on a formula that rewards years of service. The City contributes 14.00% of the employee’s annual base salary and employees contribute 10.00% of their annual base salary.

For more information about OPERS, click on this link: https://www.opers.org/

Deferred Compensation & 401(K)

The City of Toledo offers a voluntary governmental 457(b) deferred compensation plan, which is a retirement savings plan that allows eligible employees to supplement any existing retirement/pension benefits by saving and investing pre-tax dollars through salary deferral.

Contributions and any earnings are tax-deferred (both federal and state income taxes) until money is withdrawn. Withdrawals are taxed at ordinary income levels.

For more information about the Ohio Deferred Compensation click on this link: https://www.ohio457.org/iApp/tcm/ohio457/index.jsp

401(k)

The City of Toledo offers a voluntary pre-tax savings contributions retirement plan. The plan is commonly referred to as a 401(k).

Under the 401(k) plan, an employee’s retirement savings contributions are deducted from the employee’s paycheck before taxation. The City does not make contributions on the employee’s behalf. (Contributions are tax-deferred until withdrawn during retirement). Annual contributions to the 401(k) plan are limited to a maximum pre-tax annual contribution, as established by Internal Revenue Service regulations.

Roth 401(k)

The City of Toledo also offers a voluntary post-tax savings contributions retirement plan. This plan is commonly referred to as a Roth 401(k) Plan.

Under a Roth 401(k) Plan, an employee’s retirement savings contributions are deducted from the employee’s paycheck on a post-tax basis. Annual contributions to the Roth 401(k) plan are limited to a maximum post-tax annual contribution, as established by the Internal Revenue Service.

01

Are you currently employed by the City of Toledo?

• Yes

• No

  02

  If you are currently employed by the City of Toledo, please list your Division.

  03

  Do you possess a valid driver's license?

• Yes

• No

  04

  What is your highest level of education?

• High School Diploma or G.E.D.

• Some College

• Associate's Degree

• Bachelor's Degree

• None of the Above

  05

  If you have an Bachelor's Degree or higher, please list the major and any concentrations of your Degree?

  06

  How many years professional and technical experience do you have in telephony, network switching, and server implementation and support, security enhancements and support?

• Five (5) or more years of experience

• Four (4) years but less than Five (5) years of experience

• Three (3) years but less than Four (4) years of experience

• Two (2) years but less than Three (3) years of experience

• One (1) year but less than Two (2) years of experience

• Less than One (1) year experience

• No experience

  07

  Describe your professional and technical experience in telephony, network switching, and server implementation and support, security enhancements and support.

  08

  How many years experience do you have supervising others?

• Four (4) or more years of experience

• Three (3) years but less than Four (4) years of experience

• Two (2) years but less than Three (3) years of experience

• One (1) year but less than Two (2) years of experience

• Less than One (1) year experience

• No experience

  Required Question

Agency

City of Toledo

Address

One Government Center Ste 1920

Toledo, Ohio, 43604

Phone

419-245-1500

Website

http://toledo.oh.gov/services/human-resources/

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