An online gaming company in the Horse Racing industry is interested in hiring Customer Service Representative's to their team in Tigard, Oregon. This position will be a hybrid opportunity, requiring you to work onsite 1 day per week, and remote 4 days per week. The team is interested in candidates with customer service and call center experience!

Description - This position is a combination of Customer Service and Data Entry!

• Answer multiple player requests through phone, chat, and email, as they come through the queue

• Manage various interactions at any given time while providing exceptional quality of service to every player

• Work as part of a dedicated team to explain regulations, policies, and procedures to players and find great solutions to their inquiries in a seamless and positive way

• Utilize resources to obtain solutions for player issues

• Maintain clear understanding of gambling laws, regulations, and compliance

• Make outbound player contact as needed for follow up

• Monitor multiple horse races at once in varying time zones to ensure accurate recording of start/end times as well as winners in the correct order.

• Build and audit pools and race card data ensuring the data supplied by third parties is accurate.

• Monitor races, identify incidents, and take immediate appropriate remedial action when incidents occur.

Skills & Qualifications

• 2+ years of customer service preferably in a call center environment

• Computer proficiency with knowledge of online customer engagement platforms and channels

• Strong communication, collaboration, and problem-solving skills

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tigard,OR.

Application Deadline

This position is anticipated to close on Mar 10, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.