> We are Closer Than You Think - Just Off I-35! Visit Us in Person and Explore Exciting Opportunities at WinStar! Walk-In Hours: Tuesdays 10:00 AM - 2:00 PM | 21444 World Way Dr., Thackerville, OK 73459 Text Us at 910-725-5790 for More Info!

Compensation:

$17.00 to $19.00 per hour, Full-Time

3rd shift

Join Our Team at WinStar World Hotel - A Place Where Opportunities Shine!

$17-$19 per hour DOE

Are you passionate about delivering exceptional guest service while working in an exciting and fast-paced environment? If so, we'd love to have you join our team as a

Guest Service and Revenue Audit Specialist! At WinStar World Hotel, we take pride in offering our guests a world-class experience, and we're looking for someone with attention to detail, a proactive attitude, and a passion for hospitality to help us maintain that high standard!

What You'll Do:

As a key member of our team, you'll be responsible for managing guest folios, auditing revenue, and ensuring the smooth operation of our systems while maintaining exceptional service standards. From greeting guests with a smile to balancing reports and handling guest inquiries, your role will be vital to our guest satisfaction and operational excellence.

Key Responsibilities:

• Audit and Revenue Management:Generate and review daily revenue reports, ensuring accurate breakdowns for food, beverage, and room operations.
• Tech-Savvy:Handle system issues, make adjustments, and input all necessary data for a seamless daily operation.
• Guest Interaction:Provide prompt, courteous check-ins and check-outs, assisting guests with reservations, requests, and inquiries.
• Guest Satisfaction:Ensure a positive experience by resolving any guest concerns with tact and professionalism.
• System Mastery:Oversee the accurate processing of charges, settlements, and nightly reports to maintain smooth system operations for the next day.

What You Bring to the Table:

• A positive attitude and commitment to delivering outstanding guest service.
• Exceptional attention to detail and ability to maintain accurate records.
• Strong communication skills to interact with guests and team members.
• Knowledge in accounting operations (including A/R and A/P) and excellent math skills.
• Proficiency in computer systems, including guest reservations and front desk operations.
• A flexible mindsetready to adapt to varying schedules to meet business needs.

Why WinStar World Hotel?

• Be Part of a World-Class Team:Join one of the largest and most exciting resort operations in the world!
• Career Growth:At WinStar, we believe in developing and nurturing talentgrow with us!
• Fun Environment:Work in an exciting, dynamic setting where no two days are the same.
• Competitive Benefits:Enjoy a range of benefits designed with your well-being in mind.

Physical and Environmental Demands:

• Ability to lift up to 25 pounds and handle physical tasks.
• Work in a variety of environments, including fluctuating temperatures.
• Handle both visually and mentally stimulating situations with focus and care.

If you're ready to step into an exciting role with endless opportunities for growth and success, we'd love to meet you!

Job seekers with a felony conviction will be considered on a case by case basis Winstar is an EEO employer