Description

The Inbound Shipper Support team is growing rapidly and seeking a highly skilled and motivated Transportation Coordinator to improve the shipper experience for vendors and sellers who ship with Amazon Inbound Transportation.

As Amazon continues to drive innovation within transportation and logistics, we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role, the candidate will work directly with shippers to create solutions, and act to improve shipper performance metrics.

We focus on learning, innovating, and are customer-focused, with a direct line of engagement with our vendors. We are looking for candidates with a strong passion for ownership and accountability, to manage shipper performance and best practice adoption and control implementation across a range of stakeholders, teams, partners and services. Have regular and ongoing communications with vendors to resolve issues and assist them in remaining in compliance with Amazon standards, the ideal Account Specialist will be able to communicate, analyze multiple data points, and problem solve at a high level. We are building and innovating at a fast pace with in Global Logistics, and we need people who are passionate about reinventing the transportation shipper experience

Key job responsibilities

• Support and coordinate carrier transportation

• Overcome transportation disruptions and other barriers in real-time

• Identify root causes of transportation defects

• Maintain daily logs on assigned shippers

• Daily calls with assigned shippers and carriers

• Support shipper reported cases in real-time

• Attend daily morning meeting reviews

A day in the life

In this role, you will be responsible for actively managing the performance of a portfolio of shippers. This involves closely monitoring their data, identifying areas for improvement, and then working directly with them to implement solutions. You will need to be able to quickly adapt to changing conditions and find creative ways to overcome challenges. Strong communication and collaboration skills are essential, as you will be interacting with a wide range of stakeholders, teams, and partners on a daily basis.

About the team

Want to learn more about working with Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.be

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock

Basic Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience

• High school or equivalent diploma

• Work 40 hours/week, and overtime as required

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Are 18 years of age or older

Preferred Qualifications

• A completed Bachelor’s Degree from an accredited university or 2+ years of Amazon experience

• Knowledge of SQL

• If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.