Job Title: Customer Support Specialist

Job Description / Schedules

Schedules offered:

Thursday - Monday OR Wednesday - Sunday 9:30am - 6pm

First 3 weeks of training will be Monday - Friday 8am - 5pm and will then transition to one of the schedules listed above. This is a hybrid role for the time being, 3 days in office BUT in January of 2025 employees will be expected to transition to working in office full-time 5 days / week.

SERVICES TO BE PERFORMED

• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network

• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches

• Will be making outbound calls seeking to understand the potential or current issue discovered in the system as it pertains to a transportation issue

• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks

• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)

• Work with cross-functional teams.

• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

Hard Skills

• A completed Bachelors Degree from an accredited university or 2 years work experience in a call center or 4 years work experience in the logistics/transportation industry

• Entry-level knowledge of MS Excel based tools, familiarity with Excel spreadsheets, and ability to navigate and interpret data

• Must be flexible to work all shifts day or night and some weekend shifts as needed as this team provides tactical support to the fulfillment network 24 hours/day, 7 days/week

• Call center experience

• Tech Savvy

Soft Skills

• Problem solving and critical thinking

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About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.