Description

The Workforce Solutions – Candidate Services (WSCS) Team at Amazon is a customer-obsessed business partner responsible for hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are seeking exceptionally talented, bright, and driven individuals to help build the future Amazon talent pipeline. Our team supports 1.5 million contacts and hires 1 million associates annually, playing a crucial role in Amazon's operations network. The successful candidate will oversee a team of Specialists and Vendors, ensuring that Amazon provides the best possible customer experience for candidates applying to work in our operations network. This role is critical in maintaining and improving the quality of our hiring process, which directly impacts Amazon's ability to staff its rapidly growing operations. They must be able to work autonomously with internal and external program managers under minimal guidance and direction. The ability to build a compelling narrative that summarizes holistic quality performance is crucial, as is the capacity to identify solutions and implement necessary actions. To excel in this role, you must pair strong analytical skills and a data-driven outlook with robust program management abilities. You should be passionate about creating a culture that consistently raises the bar for quality and performance in a high-volume, fast-paced environment. Join us in shaping the future of Amazon's workforce and contribute to our mission of being Earth's most customer-centric company. If you're ready to take on this challenging and rewarding opportunity, we encourage you to apply and become part of our innovative team.

Key job responsibilities

• Identify solutions and implement necessary actions to address quality issues and improve overall performance.

• Lead initiatives and drive required changes to create a culture of continuous improvement and raise the bar for quality standards.

• Develop and maintain strong relationships with cross-functional teams to ensure alignment on quality goals and initiatives.

• Support tactical operations by identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness.

• Collaborate with analytical partners to inspect contacts at scale, leveraging data to drive decision-making and process improvements.

• Monitor and analyze organizational business metrics, including quality and productivity KPIs, to identify trends and areas for improvement.

Basic Qualifications

• 2+ years of HR experience

• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience

• Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level

Preferred Qualifications

• 5+ years of HR Generalist or HR Specialist in a corporate environment experience

• 4+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.