About the Team

Our Legal Team has built a reputation within the company for our supportive approach to counseling. We’re a group of seasoned business-forward legal professionals, who work collaboratively, have a healthy sense of humor, are humble, and are kind to one another and our clients.

A key part of the Legal Department strategy is scaling to support our fast growing business through operational efficiency. As a member of the Legal Operations team, you’ll be responsible for bringing people, process, and technology together in ways that drive operational excellence in the legal space. Join us!

About the Role

The Legal Compliance Operations Manager is a high-bandwidth, meticulously organized individual, who can juggle people, project, and process management. On a typical day, you may work with Legal Data Engineering to create a new Sigma query, design an operational process based on a new compliance requirement, attend team meetings to review KPIs and legal order processing metrics, lead a project status meeting with counsel, create a kick-off deck for an upcoming cross-functional technology initiative, and generally ensure that the team’s daily operations adhere most efficiently to legal and regulatory standards.

As the first Legal Compliance Operations program manager, this position calls for a self-starter who can oscillate easily from strategic considerations to tactical execution and who will enjoy building a dynamic, fast-moving Legal Compliance function.

You will report to the Senior Manager of Legal Operations on our Legal Operations team in our Legal organization. This role will have the option to be 100% remote or hybrid at one of our office locations.

You’re excited about this opportunity because you will…

• Work with the Senior Legal Operations Manager, Litigation, and Privacy counsel to shape the vision and direction of legal and state agency response processes at DoorDash.

• Directly manage an internal team of 4 Legal Operations Analysts and 1 Team Lead in leading the Garnishments, Unemployment Insurance, Third Party Data Requests, and Legal Triage workflows.

• Oversee DoorDash’s BPO Team; forming and maintaining strategic relationships, negotiating rates, reviewing invoices, conducting quarterly performance reviews.

• Build, develop, and drive the adoption of new workflow automation and business intelligence technology.

• Scale, innovate, and suggest improvements to existing legal compliance processes.

• Partner across the Legal Data Engineering, Security and IT organizations to drive and execute midsize to large scale data and technology related projects.

• Oversee internal daily operations and partner with vendors and outside counsel to prepare data in response to legal and state agency requests.

• Take on increasingly complex projects and responsibilities as your experience grows

  We’re excited about you because…

• You have a BA/BS degree in pre-law or business fields.

• You have 8+ years of progressive legal process support experience in fast moving environments.

• You have a minimum of 1-2 years of experience in a people management role, with a proven ability to lead and mentor teams effectively.

• You possess extraordinary written, verbal, and interpersonal skills.

• You represent the DoorDash brand with humility and a customer-first mindset.

• You have experience in reading and responding to subpoenas, garnishments, liens or levies, and/or unemployment claims.

• You have strong project management experience and previous success in meeting deadlines in scrappy environments.

• You are proficient in and have an aptitude for technology, including but not limited to Google Workplace, Slack, ​​MacOS, MS Office, and Adobe Acrobat.

• You have experience working in business intelligence tools like Mode, Sigma, and Tableau.

• You thrive in a diverse environment, and you are committed to listening and learning from those who have different backgrounds, cultures, and experiences.

• You have experience working with alternative legal service providers and/or BPO Teams.

• You have a natural interest in staying up to speed on industry trends, best practices, and the rules and regulations of Legal Operations.

We expect this position to be filled by 12/21/24

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey (https://getcovey.com/nyc-local-law-144)

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here (https://careers.doordash.com/) .

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, Maryland, New Jersey, New York and Washington.

$109,800 — $161,500 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.