You are driven by quality assurance and controls and passionate about driving quality management for your partners.

As a Client Ops Lead - Global Quality Management in Payments, you will partner with stakeholders throughout Client Service and Implementations (CS&I) in their dedicated Line of Business, in addition to Controls, Risk, Compliance, Audit and others to provide independent oversight of activities that support compliance with applicable policies, Line of Business procedures, in addition to controls, laws and regulations. You will oversee the creation implementation, and execution of an effective, scalable and highly visible Quality Management framework, that includes governance for Quality Assurance (QA) and Quality Control (QC) or (maker/checker processes) while responding to audit, compliance and/or regulatory inquiries and examinations. You will also have responsibilities for managing team leaders and independent contributors in multiple regions of the world, and, as a result, may be expected to adjust working hours accordingly.

Job Responsibilities

• Facilitate the identification of gaps and drive solutions that minimize risk exposure and losses resulting from inadequate internal processed, systems or human error

• Ensure active identification, response and/or escalation of risks or common failure points and drive actions to address the root cause

• Influence policies and procedure to maximize client/employee experience and promote sustainable activity

• Be accountable for an effective partnership between the Line of Business and the Lines of Defense, including communication results of QA (written reports/oral presentations)

• Manage inventory of Controls and associated performance metrics, reporting violations and items requiring remediation

• Develop, maintain and oversee governance and standard operation procedures for QA reviews, including prioritization, defining scope, statistical sampling, establishing minimum requirements, documenting and maintaining key records for QA audit reviews

Required Qualifications, Skills and Capabilities

• Model an inclusive environment for employees and partners, aligned to firmwide Diversity, Equity and Inclusive (DE&I) goals

• Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Communicate enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Ensure proper risk discipline, controls and culture are in place to identify, escalate and challenge issues.

• Assess talent and builds bench strength for roles across the organization.

Preferred Qualifications, Skills and Capabilities

• Monitoring, Surveillance, and Testing

• Regulatory Compliance

• Reporting, written communication

• Critical Thinking

• Influence, Collaboration

• Policies, Procedures, and Guidelines Management

Work Schedule

• This hybrid role requires going into the office three days a week with two day flexibility to work from home; subject to change

This role is not eligible for H1B or Sponsorship

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans