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Robert Half Bilingual CSR in Tempe, Arizona

Description Do you like the idea of working in a dynamic, rapidly changing call center? You might be interested in this Customer Service Representative position via Robert Half. You might be the articulate, highly-skilled Customer Service Representative we're looking for, if you love building solid customer relationships. This short-term contract / temporary to hire Customer Service Representative position could be for you, if you're available to work in Tempe, Arizona.

What you get to do every day

  • Give exceptional customer service in a timely fashion

  • Manage and place incoming telephone calls

  • Receive and send written business correspondence

  • You will likely support business development and client referral goals by actively cross-selling and referring customers Requirements - Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications

  • Experience performing extensive research to resolve complex customer inquiries

  • Excellent customer service and office administrative skills

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Upbeat, positive attitude and an approach to work rooted in professionalism

  • Excellent written/verbal communication and organizational skills

  • Proficient with diversified computer software and systems

    • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Previous experience working with Spanish Translation

  • navigating basic office equipment and protocols experience preferred

  • General familiarity with pension plans

  • Good understanding of Spanish Language

  • Experience with call centers

  • Earlier work involving Call Center Operations

  • Comprehension of Patient Access

  • Bilingual marketing experience highly valued

  • Background working with Fast Paced Call Center

  • Strong familiarity with Direct Phone Calls

  • Answering Inbound Calls experience desired

  • Practical knowledge of retirement benefits

  • Administrative Office experience preferred

  • Vision Benefits experience highly preferred

  • Adeptness in High Volume Call Center

  • Demonstrated knowledge of Call Center Customer Service

  • Ability to recognize, evaluate, and resolve problems effectively

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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