KEY RESPONSIBILITIES AND TASKS Safety - Complete specified safety training courses applicable to role and follow all prevention policies and procedures - Use proper PPE (Personal Protective Equipment) - Utilize proper lifting and loading techniques - Follow the required safe distances around Lift Equipment - Understands and follows Hazardous Materials guidelines as described in Standard Operating Procedures - Immediately correct and/or report any incident, accident, or unsafe conditions to the Manager on Duty Customer Experience Service - Drive GET (Greet, Engage and Thank) for all customers entering and exiting the store; proactively smile and acknowledge all customers - Use hdPhone every scheduled shift to provide excellent customer service - Proactively seek knowledge on all products and services to instill trust, and build relationships with customers - Resolve customer complaints or involve the appropriate manager to ensure customer satisfaction On-shelf Availability & Store Appearance - Maintain store standards in the aisle by ensuring shelves are clean, full, and organized - Complete all assigned tasks in store systems / applications, including performing pack down and pack out processes as directed in Sidekick to into fill in-stock opportunities on the shelf - Restock returns - Clean and dust displays, products, and shelves as necessary Sales - Sell the entire project - recommend all items customers need to complete their project - Be knowledgeable about the product in your department and complete all assigned training for new products and services - Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk and be familiar with the install services available in your department - Stay current with promotions, events, and new lower prices for product in your department Additional Duties as Assigned - Provide supplemental support as necessary to other areas of store - Follow all policies and procedures and adhere to work schedule - Cooperate with Associates, Supervisors, and Managers, and complete all other work activities as assigned PHYSICAL JOB REQUIREMENTS - Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise. - Responding to public address system announcements and hdPhone/walkie talkies including customer services calls, pages, and general information - Frequently requires the ability to lift and move heavy and bulky items without assistance - Climbing ladders up to the heights of 12-16 feet to obtain or stock merchandise - Standing for long periods of time and the ability to move around the store - Identifying and reading reports, tickets, receipts, and UPC labels using computer or other similar device WORKING CONDITIONS - Associates may encounter an uneven walking surface due to temporary cracks in the floor or parking lot - Associates may have exposure to dust, gas fumes emitted by power equipment, and noise - Associates may be exposed to external weather conditions, drafts and interior temperature changes, and slippery floors - Associates may handle merchandise, supplies, and tools with sharp edges or that contain hazardous materials MINIUM JOB REQUIREMENTS - Garden Sales Associates must be must be 18 years or older in Massachusetts. - Sales Associates in all other departments must be 18 years or older.