Technical Sales and Service Specialist

Position Objective:

To provide exceptional technical sales and service support to bakery operations, ensuring customer satisfaction through bakery formulas, ingredients, processes, and equipment expertise.

Key Responsibilities:

• Technical Sales:

• Build and maintain strong customer relationships.

• Identify and introduce new products to drive sales growth.

• Analyze sales data to identify trends and opportunities.

• Collaborate with cross-functional teams to develop effective sales strategies.

• Provide technical expertise and support to customers.

• Customer Service:

• Respond promptly to customer inquiries and requests.

• Proactively identify and address customer needs and concerns.

• Provide comprehensive service reports and documentation.

• Collaborate with customer service teams to ensure seamless support.

• Reporting and Analysis:

• Develop and manage sales budgets and expenses.

• Prepare accurate and timely sales forecasts and reports.

• Track market trends and competitor activity.

• Professional Development:

• Participate in ongoing training to enhance product knowledge, sales skills, and industry expertise.

• Stay updated on industry regulations and best practices.

Qualifications:

• Bachelor's degree in Business, Finance, Bakery Science, or a related field.

• AIB Graduate or equivalent certification in baking science.

• Minimum 15 years of experience in bakery manufacturing or operations management.

• Proven track record in B2B sales, particularly within the food industry.

• Strong understanding of bakery processes, ingredients, and equipment.

• Excellent communication, presentation, and interpersonal skills.

• Ability to travel extensively (80-90%).

Working Conditions:

• Frequent travel to customer sites.

• Exposure to bakery production environments.

• Adherence to company and customer safety protocols.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.