Capacity & Resource Management – SVP (Hybrid)

The Workforce Management team is responsible of leading Citi’s transformation efforts around staffing and skill adequacy and organization design. It is an exciting time to join the team as we are in the building phase of developing the set of capabilities, processes, and tools to analyze, forecast, organize, and plan for the future of the workforce. We are a global team with highly motivated colleagues who are focused on ensuring Citi has the right number of people, with the right skills, at the right place, time and cost. The capacity & resource management role is part of the enterprise workforce management team and is responsible for designing and implementing the approach, processes, and governance of transformation around how Citi manages demand and supply, capacity planning and resource management. This role will be responsible of embedding the demand, capacity and resource management processes across the organization and championing change efforts across key stakeholders in HR, Finance, and the business.

Responsibilities

• Lead the design and implementation of the Demand, Capacity and Resources planning area. This includes development and implementation of the roadmap, processes, tools, controls, technology business requirements and change management to drive standardization, sustainability of Citi headcount management in alignment with financial planning processes.

• Ensure that business units across Citi can identify their work demand, understand the drivers, and assess their capacity needs and gaps.

• Lead the refreshing of standards and procedures.

• Communicate corporate standards and partner with and influence business/function stakeholders to drive alignment across the firm of the forecasting and headcount planning process.

• Partner with the Workforce Management Strategy & Programs team in the onboarding and enablement of technology for resource tracking including designing the operating model and change management framework.

• Partner closely with People Insights, Workforce Management Solutions, Workforce Management Partner Engagement & Adoption, Finance and Skills Planning Teams to align on solutions that integrate the work across Citi.

• Facilitate the transition of the firm to the future-state Resource Management tooling, including the position management.

• Contribute to the on-time delivery of regulatory commitments regarding resource management.

Qualifications

• 10+ years’ of experience in related field of Resource Management, HR, Talent, Finance, or Strategy.

• Proven experience in the Workforce Planning discipline.

• Deep understanding of financial planning, analytics, and business operations.

• Exceptional team leader with the ability to interact with senior leadership and motivate global teams and peers.

• Ability to analyze data and prepare executive level reports and insights.

• Experience in driving end to end design and change management in a regulated large organization.

• Hands on experience in writing and managing procedures and standards.

• Proven capability to develop, innovate, adapt process transformation approaches and methods, influence, and lead to execute process change which brings higher business value.

• Strong strategy execution experience with attention to details, while keeping focus on the big picture.

• Ability to deliver results and on-time delivery of work.

• Comfort with ambiguity and the ability to adapt to shifting goals and priorities.

• Exceptional interpersonal and relationship management skills demonstrating cross-cultural understanding and knowledge across multiple geographic locations.

• Effective leader with demonstrated ability to coach and influence peer group in decision making and strategic processes.

Education

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Human Resources

Job Family:

Talent, Development, Learning & Diversity

Time Type:

Full time

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$119,680.00 - $179,520.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Aug 09, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.