Job Location: Must live within a commutable distance of a MetLife Office near Aurora IL, Bloomfield CT, Bridgewater NJ, Cary NC, Clarks Summit PA, Oriskany NY, Tampa FL, Warwick RI, San Juan PR

In office once a month for meetings

Principal Responsibilities:

• Research claims and service complaints using multiple applications and systems.

• Partner with the Claims and Service Organizations to bring the complaint to resolution.

• Communicate with the complainant, various Departments of Insurance, and internal customers as needed.

• Update claim applications with complaint status and resolution.

Success in this role requires:

• Strong interpersonal and communication skills, both oral and written

• Excellent listening skills

• Critical thinking and the ability to problem solve

• Excels at building partnership and work collaboratively within and across the organization

What You Need to Succeed (Required Qualifications)

• Knowledge of insurance and claim processes preferred

• Excellent customer service and communication skills

• Critical thinking and detail oriented

• Ability to meet strict deadlines

• Strong knowledge of MS Word and Excel

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.