The Client organization was established to drive enterprise-wide approaches to client coverage, identifying and filling in gaps, or reducing duplication to ensure consistency throughout the firm. Additionally, it plays a leading role coordinating the allocation of capital and other financial, technology and human resources towards the client segments with the best returns potential. Finally, it is responsible for managing wholesale credit and counterparty risk for the organization.

The Client organization is seeking a high-performing, highly motivated professional with a background in operational risk and controls to provide support to the Institutional Credit Management (ICM) business. This role will be part of a growing team reporting into the Lending Products Control Manager in Client and will focus on supporting the business in the identification, monitoring, mitigation, and reporting of operational risks and issues, including development of strategic solutions to address issues. This role will include performing governance functions aligned with the firm’s operational risk framework such as the Manager’s Control Assessment (i.e. RCSA), Regulatory Mapping, etc. and will provide an opportunity to reshape and streamline control processes to align with the firm’s future state controls environment. This is an exciting opportunity for a practically minded professional with a thorough understanding of executing a risk and control framework in the first line of defense, a strong control mindset, and a keen interest to grow professionally and make a difference.

The Business Controls Manager integrates subject matter and industry expertise within a defined area and has responsibility for volume, quality, timeliness, and delivery of end results of an area. Experience with specific wholesale lending processes such as end-to-end structuring and approvals, Risk Rating assignment and classification, credit approval memo documentation, covenant monitoring, transaction capture and reporting, legal documentation reporting, credit line updates, closing and disbursements are a plus. This individual will also assist in the development of strategic solutions to address these risks, to enhance the wider monitoring controls and to ensure compliance with regulatory requirements and with firm Policy and Standards. The incumbent will work closely with and provide support to the ICM organization as well as working with first- and second-line teams, Business Managers, Control teams, and partnering with areas such as Operations and Technology.

Key Responsibilities

• Support the ICM organization in risk, control, and reporting responsibilities.

• Serve as partner and executes on Manager Control Assessment (MCA) Quarterly Risk Assessment and the Annual Risk Assessment process.

• Proactively identifies emerging risks and assists the control team with resolving control gaps and issues and helps to create corrective action plans, inclusive of root cause identification and resolution.

• Establish sustainable controls and monitoring methodologies to ensure process quality and effectiveness of controls.

• Ensure that any new controls are included in the respective teams’ frameworks, and that relevant dependencies are setup.

• Produce, enhance, and automate, as required, reporting tools and Management Information materials for senior management.

• Collaborate with first- and second-line teams, as well as Operations & Technology (O&T), to investigate and resolve control issues.

• Develop and maintain relationships across the ICM organization and Lines of Defense to better understand and deliver a robust risk and control framework.

• Educate and provide guidance to business leaders and process owners on required Operational Risk Management (ORM) policy adherence and contributing to the end-to-end development of controls and monitoring to ensure they are designed appropriately to mitigate the risks identified.

• Active leadership and engagement during the scoring of inherent risk, and the performance of control and monitoring design assessments to ensure identified risks are well understood and addressed.

• Actively collaborate with the ICM organization to identify, evaluate, and manage risks and controls arising from changes in regulations or internal policies, or from business-led changes.

• Monitor ICM compliance with internal and external regulations, providing support in their interpretation and implementation.

• Engage with ICM business teams to understand any concerns regarding execution of the control environment and /or other applicable emerging concerns.

• Ensure procedures, process notes, and other documentation are up-to-date and applied adequately.

• Lead or participate in multiple and concurrent enhancement / transformation initiatives to remediate any identified gaps.

• Project management and governance experience with demonstrated ability to achieve and exceed critical milestones.

• Support internal and external audit engagements and deliverables.

• Guide, influence and lead stakeholders in risk and control deliverables

• Has the ability to operate with a limited level of direct supervision and can exercise independence of judgement and autonomy.

• Engage in additional work streams as required.

Development Value

In this role you can expect to:

• Acquire in-depth and end-to-end knowledge of ICM’s Underwriting activities and associated controls.

• Work with people from different functions, countries, and diverse backgrounds.

• Gain exposure to senior stakeholders within the Bank.

• Contribute meaningfully to a growing business function.

• Build leadership skills required for potential future line management roles.

Qualifications:

• 6 years experience in management, risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls. Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company is a plus . Demonstrates knowledge of in-scope business and product areas

• Project management and governance experience with demonstrated ability to achieve and exceed critical milestones. ·

• Must have a Outstanding leadership, communication, and influencing skills as this leader will work with Sr leaders, and audit partners on a regular basis.

• Ability to foster working relationships with other leaders across multiple lines of business and with support organizations, including auditors and regulators.

• Demonstrated judgement and critical thinking skills.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Jul 30, 2024

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